Member Reviews
silva khatchadrian 5 stars rating.
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Overall Rating
The best customer service I have ever received! Call backs in under 10 mins. Attentive sales reps. Highly recommend
Submitted by Silva Khatchadrian on 08/04/2022
Steven Le 4 stars rating.
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Overall Rating
Every single time I call, I get sent to voicemail. I’ve called multiple times this week, I have 3 businesses to run and a newborn so I don’t have time to sit in my phone and go back and forth on hold for hours on end. After going back and forth for over a year, all while being charged $129 monthly, and recently $1129 for whatever reason on top of the monthly charge. I was told I would receive a full reimbursement because my application was mishandled by ELECTRONIC MERCHANT SYSTEMS, and the charges I received are incorrect due to an error on this company’s mistake, not mines. The supervisor admitted and confirmed that it was a mistake, apologized, and said I would received full reimbursement in a few business days due to this mishap. I get an email saying I will only receive $129 reimbursement after speaking to a senior supervisor confirming I will get full reimbursement due to a mistake from EMS Corporate. This is my final time of reaching out through telephone and email to get the full reimbursement I was told I would receive. My attorney will be reaching out if this is not fully resolved as I told it would be within the next 3-5 business days. Regards Steven Update as of 7/18/2022 Situation was solved 7/11/2022, thank you to Jim customer service supervisor for expediting this situation, and cutting out the 3rd party company to work with them directly.
Submitted by Steven Le on 07/26/2022
Richard McNary 5 stars rating.
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Overall Rating
Customer service was great with a very friendly and helpful associate who I believe was named Heather. Worked with me until my sign in issues were fixed and understood my frustration when I was not able to sign in. Couldn't have been better!
Submitted by Richard McNary on 07/25/2022
Rashaad Singleton 5 stars rating.
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Overall Rating
I’m truly grateful for this platform. The assistance that Mike took with me made me feel important and valuable. He was patient and completely professional. As someone who doesn’t write many reviews I HAD to write this one. Ask for Mike, he won’t let you down. Thanks my friend!! Mike and EMS is the best!
Submitted by Rashaad Singleton on 07/16/2022
Farrar Financial Group 5 stars rating.
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Overall Rating
Thomas Murawski is the absolute best. I have worked with him for years and his professionalism is amazing. He's work ethic and customer service is STELLAR. I want it to be known how wonderful he is.
Submitted by Farrar Financial Group on 05/13/2022
Peter Klacik 5 stars rating.
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Overall Rating
Klacik heating & cooling has been with ems for a few yrs now. Angie adkins had her assistant Debbie called me just to say they reviewed my account and could save money without being prompted or anything. What great customer service.
Submitted by Peter Klacik on 04/18/2022
Windfall Gallery 5 stars rating.
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Overall Rating
I use the MaxxPay System for inventory management and processing sales. I've been very happy with the system. I was able to customize it to fit my exact needs. Whenever I have a question, Dan & Joanne are great at following through and always finding me an answer.
Submitted by Windfall Gallery on 04/09/2022
Anna Mignogna 2 stars rating.
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Overall Rating
I am having trouble with my card reader still after 3 weeks. The women who I am working with is very friendly so I would rate her service higher then 2 stars but the overall service of the company is very poor. They sent me a new machine and expected me to replace it and have UPS wait while I did which did not work. They are at a complete loss over the issue so my business was just left in limbo with the problem still going on.
Submitted by Anna Mignogna on 04/06/2022
Industrial Depot 1 stars rating.
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Overall Rating
This company has questionable practices. Our account was auto-approved and I was later asked to submit additional documentation. After arranging all the requested documents, the inept underwriting department blocked our email and closed the account for no reason. I would not trust or do business with this company. I recommend going with a more trusted processor.
Submitted by Industrial Depot on 03/31/2022
Ron Carver 5 stars rating.
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Overall Rating
Tigers Den in Galion Ohio we recently became merchants of EMS cause of the great rates and customer service. Big shout out to Angie Adkins for getting us all set up. She was very friendly, helpful thank you for all your help.
Submitted by Ron Carver on 03/29/2022
Nicholas Panebianco 5 stars rating.
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Overall Rating
Never had a credit card processing company actually care about me as an individual and as a small and struggling business trying to get off the ground. These guys rule! Highly recommend!
Submitted by Nicholas Panebianco on 03/27/2022
Cindy Blackwelder 5 stars rating.
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Overall Rating
I was contacted by Jim Connor regarding needing my reserve funds released a little early. He was so kind and understanding with my emergency situation. He went to bat for me, and was able to get half of my funds released. They were mailed out the next day, never have I had such great support from any credit card processor. I am truly grateful and appreciate Jim so much. Thank you Cindy Blackwelder
Submitted by Cindy Blackwelder on 03/09/2022
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