Member Reviews
Keith Keiser 5 stars rating.
-
Overall Rating
Their customer service is untouchable - they are always there for you if you need something. They put your best interests first and they want you to be as successful as possible. Much love to Brandon and Jim Stokes!
Submitted by Keith Keiser on 05/06/2022
Steven Crombe 5 stars rating.
-
Overall Rating
When you own your own Business and another Business does an amazing job - you have to call them out - Professional - Always Available 7 Days a Week and Great Team - Thank You Brandon - Michael - Alex & Team!
Submitted by Steven Crombe on 01/21/2022
Danielle Sobel 5 stars rating.
-
Overall Rating
Really reliable plus they have the the best customer service! I’ve had some terrible experiences with other companies like Toast but MStar has been so easy to work with as we grow our business.
Submitted by Danielle Sobel on 01/12/2022
Wings & Things 5 stars rating.
-
Overall Rating
System is very user friendly, and support is always prompt. They can access your system remotely to fix any issue which in a busy restaurant is huge. Our rep Brandon W. is awesome and goes above and beyond for his customers. He always is there to answer whatever questions we have.
Submitted by Wings & Things on 01/12/2022
I Pyle 5 stars rating.
-
Overall Rating
Great POS and the best in the world support team. I used to have another one, however, their customer service is horrible. That's why I switched to Meridian Star and I LOVE it. Very grateful for a free installation and a free online ordering website that integrates with the POS. Brandon and his team are the rock. If needed, they are always addressing an issue and resolve it asap.
Submitted by I Pyle on 09/23/2021
Denny Amador 1 stars rating.
-
Overall Rating
They shared previous owners information to me and proceed to tell me that they are glad that I wasn’t going to continue with them because I wasn’t going to make a lot of money for them. Super unprofessional! Not 1 stars THIS REVIEW IS FOR ZERO STARS. Is you are intelligent you will read the reviews and see how he answers people. Someone who owns a business knows how unprofessional this is.
Submitted by Denny Amador on 08/04/2021
carmelo andriulli 5 stars rating.
-
Overall Rating
Meridian star Just had Meridian Star POS installed in my restaurant. Top notch service. Our tech Mike was so professional and courteous. he was helpful and knowledgeable. Highly recommend this company and all the staff who help this transition be smooth
Submitted by Carmelo Andriulli on 09/09/2020
Adam Corey 5 stars rating.
-
Overall Rating
Phenomenal service and always available to assist. Additionally, Brandon and his team have a wealth of business experience and readily share their insights and opportunities. 5 star for sure.
Submitted by Adam Corey on 07/25/2020
Spencer Molz 1 stars rating.
-
Overall Rating
They started out as a great company, however in January of 2020 I saw a discrepancy in my bank statements vs the transaction statements provided by Shift 4 payments that prompted me to go back through a lot of my statements. It turns out that I had been over billed each month. I tried to talk to Meridian Star first to see if I could switch processors, but both managers were on a two week vacation. The fact that both decision makers for a company are willing to take vacations at the same time and leave customers vulnerable says a lot about a company and how much they care about customer service. From there it was a snowball effect of not having my questions answered as to why I was over billed. Being berated over the phone by one of the manager's Brandon and realizing that I had been locked into a contract with Shift 4 payments that would have financial consequences if broken. Bottom line used to be a great company but too many behind the scenes practices designed to charge you more money than you see at first. If you do business with either company I urge you to go back through your bank statements and merchant statements to make sure that they match up and no over billing is being done to you. Update: 7/24/20 As I did state in my email, I was wrong in my math as far as how much I was overcharged. I was still overcharged, but to a lesser dollar amount that I had first thought. The 1 star review still stands due to the awful customer service I received from both Meridian Star and Shift 4 payments when trying to get answers to my issues. Truly awful customer service and I don’t recommend them at all.
Submitted by Spencer Molz on 07/24/2020
Mark Collins 5 stars rating.
-
Overall Rating
Michael was a consummate professional. He and his team expertly installed all of our equipment with ease. Going above and beyond to ensure everything was working properly and our specific needs were met. I would recommend him and his company above all else.
Submitted by Mark Collins on 02/18/2020
Kimberly West-Philips 5 stars rating.
-
Overall Rating
I had the pleasure of working with Meridian Star when the sports bar I was working at purchased a new POS system through them. From the moment we picked up the phone to inquire about the system, to the fast and super clean install and to the training and consistent support, all of these guys are top notch! Our system needed a lot of customization which they handled with ease and it's worked so extremely well for us! Recommend them in a heartbeat - you cannot beat the quality system and by far superior support!
Submitted by Kimberly West-Philips on 12/04/2019
Steven Smith 5 stars rating.
-
Overall Rating
Meridian Star is a great partner and has played a big role in helping us start and grow our business. Their products are solid and their customer service is outstanding! I highly recommend Meridian Star POS.
Submitted by Steven Smith on 11/17/2019
Find POS Systems
Want Qualified Leads?
1. Join to register your company
2. Create your company profile
3. Gain access to more leads
