NuRol Point of Sale Reviews
Submitted by Hawker Auto on 05/22/2017
Hawker Auto 1 stars rating.
I first purchased a NURCD116 cash drawer for $129. Was manual and electronic. Drawer would not open. Called Nurol and they said even though it was electronic, I could still use it manually. I said the drawer won't budge. They told me to "turn the key"
Finally got a return authorization and they said if I paid the freight and after they confirmed it was defective they would reimburse me the freight. I called 4 days after I sent the defective drawer and the man with the British accent told me " we have all ready resold that to another customer,it was fine". I just needed to turn the key.
At this point my patience was done and told him he needed to rethink his decision. A different man called the next day.
The freight was $64. They sent me $18.00
The customer service was so bad I gave up.
The replacement drawer is a HP123. Half the time you close the drawer it won't self latch.
Customer service matches the product quality.
Skwerley 5 stars rating.
I've dealt with this company a total of 3 times in my 10 years in business, and every time Gary (my sales rep) has knocked it out of the park.
Recently, I had a customer throw a bottle at my staff. Thankfully he missed, and hit the POS, smashing the screen.
I called my POS software company, and they now have a policy prohibiting the sale of hardware or software to a client that isn't using their CC processing service.
I called a POS manufacturer to get a quote and they don't do direct sales.
I called Nurol, and gary found me an upgraded, affordable replacement immediately. Not only that, but he said he will be able to pre-load the terminal with the same (outdated, lol) version of the software that was on the broken POS, pre-load the drivers for my printers and cash drawer, and have a technician help me with transferring everything over and make the process as painless as possible.
I will always recommend Nurol for small business customers
Submitted by Skwerley on 07/18/2022
Eura Morone 1 stars rating.
The least helpful dealer in every sense. They do not return your calls and are very rude
Submitted by Eura Morone on 11/05/2021
Franklin Fomby 5 stars rating.
Great amount of inventory and great service.
Submitted by Franklin Fomby on 01/20/2020
Oscar Leon 5 stars rating.
Submitted by Oscar Leon on 11/20/2019
travis allen 5 stars rating.
I have been doing business with Nurol for 6 months now and the team is very responsive, knowledgeable and accommodating. Definitely industry experts in the Point of Sale arena.
Submitted by Travis Allen on 04/16/2019
