Pinnacle Hospitality Systems Reviews

Submitted by Adam Young on 02/07/2020

Adam Young 1 stars rating.

UPDATE 02/07/2020
THEY HAD A CREDIT CARD BREACH TOLD MASTER CARD TO CHARGE US OVER $1,000. WE DO NOT EVEN USE POSI TO PROCESS CREDIT CARDS.

UPDATE : 04/14/2017
One of my hard drive went bad on my POSI-driver, I called and was quoted from Danny Thoddea price of $355. $170 for the hardware, $185 for the drive time and 30 min to install. Three days later when I finally got a hold of the Tech Victor Rodriguez he sent me another quote for $667 - almost DOUBLE!!! They are so disorganized. Needless to say I will be having another IT company do the work.

UPDATE 03/09/2016
Called for Support today and was told they could not help me, even though I pay for support. I was told their technicians were too busy. I told the operator I would hold and she told me I could not hold for a tech.
Possibly the worst POS company ever.

UPDATE : 01/19/2016
This POS is NOT EMV capable, Seth informed me that there would be a solution last year, and still nothing. I have lost several chargebacks already due to the liability shift, and have no recourse due to Pinnacle not offering a EMV compliant solution.
DO NOT USE

Our POS was installed almost a year ago and is still not working properly.
The actual software is okay, but was programmed incorrectly and the support department is a joke.
Positouch should really think about pulling their resale privileges.
BAD INVESTMENT...DO NOT BUY FROM THESE GUYS