Titan Merchant Services Reviews
Submitted by Andy Ford American Escape Rooms LLC on 07/09/2019
Andy Ford American Escape Rooms LLC 5 stars rating.
Have worked with Titan for several years now, in 3 retail locations and for our online merchant processing. Had very few issues, and when we did, their customer service was very quick, especially Caryssa. Low processing fees and fast over night payments.
Abigail Jensen 1 stars rating.
The biggest pain to work with. 3/4 of our terminals crashed or came with a "ped tampered" message. No one had an answer to fix this. Deeply impacted our business causing us to lose thousands of dollars. DO NOT USE TITAN. Worked with Jessica Lara, Laquita Moscato, Charmel Sanchez, and Joseph Zamora
Submitted by Abigail Jensen on 08/03/2020
Gass Carr 5 stars rating.
Lara is very nice, Helpful, knowledgeable and patient . Most definitely, she is an asset for the company.
Personally, I do love this service that's right I'm referring my friends.
Submitted by Gass Carr on 04/02/2020
All around Tree care 5 stars rating.
Jessica Lara is assigned to our company and she is awesome. She's really nice to talk to and I really like having one person assigned to my company that addresses any issues I may have. Although i have never had any issues just general questions I like having what I suppose would be described as personalized support agent assigned to me
Submitted by All Around Tree Care on 03/31/2020
Lindsay Ramcharran 5 stars rating.
From the first call to receiving my terminal Fabian Garcia was a true professional. Any and all questions was immediately answered. What he could not answer he got a tech to conference and fix instantly.
A true professional and and awesome credit to his company.
Submitted by Lindsay Ramcharran on 10/17/2019
Roger Ezell 5 stars rating.
I am a small business owner and a newcomer to the Titan Merchant Services. I have tried other services and found that most will not do business with anyone who deals with firearms. As a gunsmith this has posed a problem. Mr. Fabian Garcia, the call center director, has been my point of contact with Titan since I first started and has addressed all of my questions and problems. His service has always been prompt and positive but my biggest problem has been with the PCI compliance program. Mr. Garcia's knowledge and assistance has guided me through this and finally resolved all of the issues. JOB WELL DONE! Thanks.
Submitted by Roger Ezell on 10/16/2019
Amy Meschke 5 stars rating.
Felicia Davis was very helpful and answered all my questions. We have been with Titan for 5 years and have been happy with their service and product. We are a small tax firm with 650+ clients and love the convenience of accepting credit cards. Just wish monthly cost was not so high in the off season. Thanks Felicia
Submitted by Amy Meschke on 09/30/2019
Lucy Duggan 5 stars rating.
Our firm has been with Titan for 7 yrs. Titan's rates are compatible with other merchant services if not slightly lower. Titan has a great customer service department.
Submitted by Lucy Duggan on 09/20/2019
Lester Gee Funeral Home 5 stars rating.
The team at Titan Merchant Services put their customers first, going beyond expectations to ensure the merchant has all the tools needed for smooth transactions. We at the Lester Gee Funeral Home are proud to be apart of the Titan family. Thank you, Titan Merchant Services Team!
Submitted by Lester Gee Funeral Home on 08/08/2019
Jean Ferguson 5 stars rating.
If anyone deserve a perfect rating It is Joseph Zamora Jr. with Account Relations. He is very knowledgeable. This experience was the best customer service I have ever received in my many years of being in business. Thanks so much Joseph for your time and help. Regards Jean Ferguson
Submitted by Jean Ferguson on 08/06/2019
Jim Moten 5 stars rating.
Titan great merchant services good people they are customer service oriented. So i do highly recommend you give them a try. Fabian has been a great account manager and very helpful
Submitted by Jim Moten on 07/31/2019
Stanton “Stanton Creek” Creek 5 stars rating.
Fabian, Laquita and rest of the staff jumped in when I had an issue with my accounts and their customer service was stellar. I really appreciated all they did for me and my business. Thanks again for everything and your customer service was top notch!!!
Submitted by Stanton “stanton Creek” Creek on 07/31/2019
LEON TETLE 5 stars rating.
Without a doubt Titan Merchant Services provides the best customer service of any credit card merchant services. I have contacted them several times and each time they have exceeded my expectations. If you are looking for low fees this is the service to use.
Submitted by Leon Tetle on 07/15/2019
Carmen Carmen 5 stars rating.
Best company & Best service! My business has grown tremendously since using Titian Merchant Services. If you’re not using Titian your behind the wave.
Felicia is my account rep and she goes above and beyond for her clients. The customer service is thorough and gets anything resolved the 1st time.
If you are a start up or existing business...search no more you got the right one!!
Carmen, Owner
Lash House
Submitted by Carmen Carmen on 07/01/2019
Country people 5 stars rating.
they are a great company. never had an issue my husband when through them for his lawn care business. i would refer them to anyone looking for a credit card processing company.
Submitted by Country People on 06/29/2019
Alise Beccaria DAc 5 stars rating.
I've used Titan for 5 years or more and have always enjoyed excellent customer service. Joseph Zamora has been responsive and easy to work with. In an age of automated and impersonal service, this company is a welcome exception.
Submitted by Alise Beccaria Dac on 06/28/2019
nazim meghani 5 stars rating.
I am glad that sales person (Caryssa) called me to offer their service for my Income Tax business . My business is seasonal so NO CONTRACT is great for me, also I am saving a lot with the cash discount program, where i do not have to pay any processing fees.
Submitted by Nazim Meghani on 02/21/2019
Bao Nguyen 5 stars rating.
I own an auto repair shop and most of our transactions are through the credit card terminal. Titan Merchant has provided me with the best rates compared to all the previous merchant services. They also have provided me with the best customer service especially if I had a problem with the terminal or any transaction. All the previous companies have tried to take advantage of us or completely just ignored us in the past. I haven't had any problems with Titan Merchant. Thanks Titan Team.
Submitted by Bao Nguyen on 09/06/2018
Charlotte Wright 5 stars rating.
This company has a really good program and they offer FREE equipment (who doesn't love free) . They have very competitive pricing (very important to me) and the one-on-one experience I received from my Account Rep (LaQuita) over the years has been excellent! I love the fact that I've been able to keep the same Rep for 10 years now (she knows my business needs)
I highly recommend Titan - I have yet to be disappointed
Submitted by Charlotte Wright on 09/05/2018
Manuel Lee 5 stars rating.
For the past 5 years I've held my merchant account with Titan.
My Rep is Mrs. Moscoso - she has always been honest with me about pricing and provides ALL fees involved upfront making my transition to switch over to their business a smooth and quick process. I've been in business for 15 years and this has been the best merchant provider I've worked with THUS FAR and I've had MANY! Request Mrs. Moscoso as your Rep- she has been with the company for a long time and is very knowledgeable.
Submitted by Manuel Lee on 09/05/2018
Sal Golden 1 stars rating.
Don’t don’t don’t sign with this company I think they are the worse I ever dealt with. They take your money some how that’s what they did with me. I signed with them looking for the cheapest fees for my business end paying the most expensive heading fees. Just don’t do it free advice, because even if you decade to cancel they will charge you a fee that they never tell you a bout when you sign in. I wish there is less stars to give them. Bad bad bad company...
Submitted by Sal Golden on 04/05/2018
Jerry Brooks 1 stars rating.
My company received 16 automated calls in one day to try out there services. I called and asked to be taken off their automated calling system and the person who took my call became belligerent and then threatened to take me to court. Stay as far as you can away from this company. I wasn't even doing business with them and they threatened me. This is a terrible customer service company and should not be in business.
Submitted by Jerry Brooks on 01/11/2018
Sanita Mahato 1 stars rating.
I sign in with very low transaction fee and 0 monthly fee Agent talk very nice after few month is good in beginning and after that App don't let me to Sine in and I have Other Credit card processor to and I keep that one because some time acting funny app and customer don't want to wait so I use two company app and since August Anywhere commerce don't work properly so I don't use it and Titan merchant service charge deduct in my account Avery month $114.00 to $150.00 in 5 month almost $700. took my money from my account.
SO don't trust them and think twice before you Sine in otherwise you get robed .
Submitted by Sanita Mahato on 12/16/2017
Yalo Pacheco 1 stars rating.
Don't recommend.
A salesman from this company LaQuita Moscoso Call me to offer merchant services for my company, Bocalux Limo.. she offer me better rates than Square that is the company I use. Make a long story short they charge me a lot more than what I sign in the contract and also fees that were not suppose to exist. At the beginning the refund some of it but they keep charging more and higher percentage for transactions. I cancel my services with them and two months after I am receiving collection calls for fees that are not even in my contract.
stay away from companies like this.
Submitted by Yalo Pacheco on 10/12/2016
Super honest reviews with Monica Prater 1 stars rating.
They use a third party processing company called gateway services that will continue charging your bank account even after you close your account. If you want a good processing company that doesn't have a bunch of loop holes and actually allows your fund to be available, don't go with these guys. As a small business titan merchant service did nothing but cause us headache . It took three months to close an account ! Bad bad customer service as well.
Submitted by Super Honest Reviews With Monica Prater on 08/11/2016
