Member Reviews
Nick Monroe 1 stars rating.
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Overall Rating
This was a fantastic company. Not sure what changed. It takes an our and 15 minutes to get ahold of a support rep for an issue. They arent willing to work with you when you need the program to do something that seems imprortant or easy to code or add a simple feature to an exisitng feature. They dont listen to thier customers.
Submitted by Nick Monroe on 10/21/2022
Dan Dalton 1 stars rating.
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Overall Rating
Awful customer support wait times are well over 30 to 45 minutes just to ask a question. We went live three days ago and literally can’t get a hold of anyone to help us with some of the problems we are having. Do not pay for the customer support add-on not worth it at all. If you have a large part number database fishbowl inventory doesn’t work too laggy. Lots of overpromising and under delivering. Very disappointed will not recommend fishbowl inventory to anyone.
Submitted by Dan Dalton on 10/06/2022
M H 5 stars rating.
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Overall Rating
Taylor F was amazing with his support and taking the time to help me step by step very professional. Thanks Taylor :)
Submitted by M H on 10/03/2022
Mitch Mann 1 stars rating.
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Overall Rating
We purchased inventory software from Fishbowl and then had an exceptionally difficult time implementing the software. We paid for a number of items that we have not received months later, went weeks without receiving responses from them during the implementation process, and were verbally promised things that they have walked back or denied entirely. Worst of all, because of their lack of responsiveness, they claim that we are not eligible for a refund on the software because we are past the time limit for the satisfaction guarantee. Integrations, services, implementation support, and custom reports were paid for and never received. The server has been down for long time periods (days at a time), credit card systems won't integrate properly and the software crashes regularly on our machines. Rather than try to do what is right and work things through, they have opted to take a hard line on this issue with no flexibility at all. We are now currently pursuing legal action. If you are considering using their products or services I would recommend in the strongest of language possible to not do any business with this company.
Submitted by Mitch Mann on 04/13/2022
Anthony Crouch 5 stars rating.
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Overall Rating
As the operations manager of a fast paced and rapidly growing home services company, software of any kind is last on my list. However with the current state of the supply chain, inventory became something we had to have to keep moving forward. We chose Fishbowl as our inventory control software and I couldn't be happier. The software works incredible and Madison and the team were great to work with.
Submitted by Anthony Crouch on 12/20/2021
Greg Fitzpatrick 5 stars rating.
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Overall Rating
The Fishbowl support team is excellent! They have been consistently responsive and have quickly resolved the few issues we have encountered. I appreciate the assistance Garrett Dean and Nadia provided us today.
Submitted by Greg Fitzpatrick on 12/10/2021
Mike Smith 5 stars rating.
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Overall Rating
I normally dread calling tech support. I have never had that feeling when calling fishbowl tech support. They always provide exceptional service and ensure your problems are resolved.
Submitted by Mike Smith on 11/23/2021
Darla Bontrager 5 stars rating.
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Overall Rating
I worked with Madison to resolve an accounting integration issue. She was knowledgeable and worked quickly to resolve the issue. She was kind enough to stay on the line with me to be sure all programs were working correctly! Great Job and Thank You Madison!!
Submitted by Darla Bontrager on 11/15/2021
Andrew Fleshner 5 stars rating.
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Overall Rating
We're moving into Fishbowl Inventory. The software is user friendly and the support team is very helpful. Just got off the phone with Hayden and he resolved my issue promptly.
Submitted by Andrew Fleshner on 11/09/2021
Maddy Sanders 5 stars rating.
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Overall Rating
I greatly enjoy working with Fishbowl, but it's their support team that really makes it all worth it. I had a tricky problem I had been trying to figure out for 2 days that involved Facebook and Shopify. Hayden Rentfro with Fishbowl Support went above and beyond to help me figure this thing out. Can't thank him enough!!
Submitted by Maddy Sanders on 11/03/2021
Sara Thompson 5 stars rating.
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Overall Rating
I had a support call with Tyler today, and while the mystery remains with the issue I called about, he gave me some suggestions on how to track if it happens again and what to look for. He was friendly, helpful, and committed to helping me figure out what was going on. The company I work for has used Fishbowl for almost a year now, and although it has been a steep learning curve, the integration with Shopify on our website and Quickbooks for accounting has streamlined our manufacturing and order fulfillment process significantly. I have always had a good experience calling their support line. Thanks Tyler!
Submitted by Sara Thompson on 10/28/2021
Bryan Dicesare 5 stars rating.
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Overall Rating
Our Fishbowl Representative Madison displayed excellent customer service and exceptional subject knowledge while assisting our team today. Right away she was able to isolate and discuss possible issues. Through the course of the call she was very helpful and courteous to our concerns. The resolution was overall simple, our team still greatly appreciated the results as we were able to get back to our regular day to day. The call was completed in less than 5 minutes after hold time. Kudos to Madison’s for her subject knowledge, efficient service and personable helpful attitude.
Submitted by Bryan Dicesare on 10/21/2021
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