Recent Member Reviews
Scott Lea 1 stars rating.
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Overall Rating
Avoid at all costs. This company without a doubt has the worst possible system for customer service on the planet. I couldn’t think of a way to make it harder to accomplish something given the structure they have in place. At this point the have effectively stolen about $5000 and the only way I could get them to stop was to close my bank account.
Submitted by Scott Lea on 09/14/2022
Kal Shethia 1 stars rating.
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Overall Rating
The MOST unethical merchant processing company that exists, hands down!! They will sign you up for multiple year contract and screw you for years to come with their ridiculous high fees. And their support takes hrs to pick up the phone
Submitted by Kal Shethia on 08/08/2022
Robert Galbraith 1 stars rating.
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Overall Rating
STAY AWAY. CROOKS, YOU WILL NEVER GET TO TALK TO A PERSON WHO CAN RESOLVE ANYTHING. THEY MESSED UP MY SALES TAXS, SWITCHED THE SYSTEM TO TAX INCLUDED DURING SOME MAINTANCE WORK. WE NEVER CAUGHT IT FOR 2 MONTHS. THEY OWE US 4700 DOLLARS AND REFUSE TO RESPOND TO OUR COMPLAINT STILL WAITING TO SPEAK TO A MANAGER FOR WEEKS NOW. STAY AWAY, STAY AWAY, STAY AWAY,
Submitted by Robert Galbraith on 04/26/2022
Samuel Rivera 1 stars rating.
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Overall Rating
Cancelled our service with them. They continue trying to charge us monthly service fees. After speaking with their manager to pay for all the fees they want to charge us, the manager said we technically don't owe them anything. So why are they still trying to hack our bank account and charge us. Had to place a stop payment at my back to keep Shift4 and Harbortouch from stealing our money.
Submitted by Samuel Rivera on 04/12/2022
M.A.D. Entertainment 1 stars rating.
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Overall Rating
Worst company in the planet. They lock you in a contract after your told there is no contract. Their response is we don't have nothing to do with what you was told. So if you cancel they won't take the equipment back until one year and you get charge a penalty if you don't use the equipment to process. So technically I've been paying for a year for a machine to sit the closet. My year it up and now I can't get in touch with nobody. This company Need to be shut down asap
Submitted by M.A.D. Entertainment on 04/05/2022
Shirley Hargreaves 1 stars rating.
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Overall Rating
I’d rather have gotten the Cheese Touch than Harbortouch!! If you value your mental health, your staff, and your customers—DO NOT. Do Not. Do not get this system. It’s all over the place, it looks like a website for kids rather than a system you’re supposed to be looking at for 7+ hours a day. I have never gotten so upset over a computer system before, I feel insane?? There are certain things in this world that make life easier, Harbortouch is not one of those things. I feel like the Cavemen had better equipment than what Harbortouch supplied us with. Figuring out how to build a time machine to go back in time and stop my boss from getting this system would actually be easier than trying to figure out how the system works in the first place. When the rest of the world moves forward, Harbortouch moves backwards. It’s actually quite revolutionary I think. It’s a bold move to be so… vintage. If easy and new technology scares you, then Harbortouch is the perfect brand for you. With their hard to use system that makes it unbearable to the eyes (unless those eyes are being used to cry because the system is so bad!), and their use of extra wires that just decorate your (usually uncluttered) host stand so beautifully, you’ll never want to switch back to any other POS System! If you undervalue your entire business and who you are as a person, this is the right system for you???????? Much love xx
Submitted by Shirley Hargreaves on 03/03/2022
Raymond Hensley 2 stars rating.
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Overall Rating
The online reporting system doesn't include the first day of the months sales, so you're constantly having to add that day to the Month To Date. You have to call the programmers to change the simplest things, which usually takes 30 minutes minimum. If you get a hell of a bargain from them it may be worth it but definitely don't pay full price.
Submitted by Raymond Hensley on 09/27/2021
Patrick Martella 1 stars rating.
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Overall Rating
Worst company ever!! Their customer service is even worse!!! Kept finding hidden charges. Called three months ago to cancel before term was up and customer service never responded. Have emails regarding my conversations and the most recent calls to customer service end up with being placed on hold with no one getting back to me. They dangle John Taffers name and I am surprised he would endorse this company. They Initially fool you with good prices but get you later with high prices. Their fees are enourmous!!! When system was initially installed I should have known better. Sent some kid in who brought his girlfriend anr the two of them sat at ate yogurt together while system was being installed. Very unprofessional. Sitting in box waiting to be picked up. BUYER BEWARE!!!!
Submitted by Patrick Martella on 09/08/2021
Mohammad Awwad 2 stars rating.
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Overall Rating
Customer service was alright and their actual processing service was pretty good with transactions being processed pretty quickly and rarely any issues processing a transaction, but the fees are ridiculous and they try to charge sneak fees all the time. Always pay attention to all the fees they charge you because they can easily charge you fees without you noticing because of the large amount of transactions they process for you every month.
Submitted by Mohammad Awwad on 07/24/2021
Jason Loftus 1 stars rating.
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Overall Rating
Customer service is the worst I have ever dealt with. I have to pay a full year of Processing fees and subscription fees for a product we don't even use costing our small business At the minimum $5800.00 for absolutely nothing. We returned all there equipment. Then they proceed to charge credit card fees on top of the rest of the fees and we returned credit card readers. Costing at least another additional $450.00 Biggest scam I have ever seen in my years of doing business.
Submitted by Jason Loftus on 07/09/2021
Richard Rai 1 stars rating.
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Overall Rating
Worst company ever, charges after charges. My company has done 1 million dollars years after year. And they Keep on giving me a run around after 6 years of dealing with them im tired of there ways and decided this is all. They have always been a company full of trash ???? but I thought I could work with them. Initially fool you with good prices but get you later with high prices.
Submitted by Richard Rai on 07/01/2021
david crumbley 1 stars rating.
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Overall Rating
Dealing with this company was an absolute nightmare from day one. My sales person basically abandoned us once the "free trial" period started. When we decided the system wouldn't work for us and I needed to send the equipment back they tried to get us locked in a 1 year agreement saying I was past the trial period. Literally took me 2 months to get the equipment back. No one wanted to help me, hours on the phone, dozens of emails, etc. Then, they hit my bank account for $200 because I forgot to send back the firewall (probably $50 value) instead of a courtesy email or phone call. Horrible company from the top down.
Submitted by David Crumbley on 06/11/2021
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