Recent Member Reviews
John Passini 4 stars rating.
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Overall Rating
Got Comics, Inc. is a comic book retailer in Glendale Heights, Illinois. We've been using various iterations of Lightspeed as our point-of-sale software since we opened our store in 2010. We're currently using the Lightspeed Retail version of the software. Lightspeed retail offers a number of features that make it flexible and easy to use. Customer service is usually quite responsive, though it is not always easy to contact a support person on the phone. The software includes a 'CHAT' feature that is always available for questions and support issues, but try as they might, resolving issues in a text mode is seldom as effective as doing so with a phone call. The software has the ability to show if any of the Lightspeed products are experiencing any software issues that are affecting its performance. In those cases we receive email updates as those software issues are resolved. We would recommend Lightspeed Retail to other retail businesses.
Submitted by John Passini on 10/01/2022
Bruce Wesley 1 stars rating.
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Overall Rating
Buying a computer POS system from Lightspeed is like buying furniture from IKEA. Lightspeed supplies you with all the components however, you need to do the programming yourself. Don't be fooled by the commercials that show a seamless and easy to install system. If you have line items and your inventory does not have variation this system may be for you. However, in the shoe industry with inventory composing of widths, sizes, colors, etc. this system has no formula for that. Lastly, we got caught up in the hype and committed to purchasing the system. After day one we knew it wasn't for us. The next day we called and canceled our contract. We returned all the hardware and we paid a penalty and early termination fee that was agreed upon by both parties. Almost a year later, Lightspeed claimed that there was some small print at the bottom of the contract that allowed them to charge our account additional fees. Lightspeed charged our account without authority and did not honor our agreed upon termination contract. Wesley's Shoes has been in business for over 5 decades. We are a small, independent minority business. We run our business very frugal and we don't like when companies take advantage of us and don't honor their end of the deal. Lightspeed is a perfect example of that.
Submitted by Bruce Wesley on 09/17/2022
AlexandAlyssa Batista 1 stars rating.
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Overall Rating
It's great when it works, unfortunately no back ups or offline mode when it goes down. Extremely unreliable and after 5 years of using them with no solution in sight I think it's time I cut my losses.
Submitted by AlexandAlyssa Batista on 09/13/2022
Quin Webster 4 stars rating.
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Overall Rating
This POS system is really simple to use, and very effective. I like the program interface, it works very well with the iPad we use it with. The best part is the customer service, they are readily available, and very knowledgeable. I would recommend this software for small businesses.
Submitted by Quin Webster on 08/15/2022
James Connelly 1 stars rating.
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Overall Rating
Awful. We have 7 venues using their POS system. I could write a book about how bad this system is and the complete lack of support to insure our businesses run smoothly. We have lost THOUSANDS if dollars in revenue, due to this company. Stay away!
Submitted by James Connelly on 08/12/2022
French Van 1 stars rating.
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Overall Rating
During our renewal negotiation period with them, they charged us a full month service fee despite cutting off our services multiple times. Our entire organization is fed up dealing with them. Please be wary of the good reviews and look at all the negative experiences that have been shared on here. It should also be noted that when someone from their Customer Success Team reaches out, they bribe or try to exchange services to request the deletion of poor reviews. It happened with one of the members on our organization. Their team of account managers have slow response times and will often go on vacation or be away from their desks for extended periods of time without any notice whatsoever.
Submitted by French Van on 07/20/2022
Phuong Nguyen 1 stars rating.
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Overall Rating
For a canadian company, it is such a shame that they could not provide a better experience for the small businesses here. You can tell from the negative reviews that once you sign their contract, they no longer care for your repeat business with their horrible customer service. They need better training if they want customer retention.
Submitted by Phuong Nguyen on 07/20/2022
Will Doan Nguyen 1 stars rating.
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Overall Rating
Update: They fraudulently charged my credit card almost a month after we had terminated our services with them. Completely unprofessional. This is a warning to business owners to avoid this company at all costs! I recently made a call to the billing department, as our services were abruptly cut off while I was waiting to hear back from my account manager regarding our renewal options, and the rep was extremely rude and disrespectful. We were told that it didn't seem like we were interested in renewing our account since this was the 3rd extension for our account (P.S. we had only called in ONCE prior to extend and like I said earlier, I had not heard back from my account manager regarding my renewal options yet so how was I supposed to renew?). We were initially set on renewing since it would reduce the need for re-training staff and acclimating to a new system but it wouldn't make sense to pay for a service to only be met by unhinged service reps making unprofessional accusations, especially in a climate that is so saturated with POS system providers. Also ironic because I usually receive an email to rate their support following a service call, but for this particular instance, I did not. I have also had problems in the past with NUMEROUS account managers being completely MIA and not responding to a number of inquiries to place orders for new receipt printer paper. It wasn't until I had escalated the issue to a Customer Success Manager that this was resolved and I was asked to delete my review. Not sure what the company culture here promotes but I haven't had enough pleasant experiences to outweigh the negatives. Will be taking my business elsewhere and I advise others to avoid as well.
Submitted by Will Doan Nguyen on 07/18/2022
Lyanna Labelle-Rocha 1 stars rating.
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Overall Rating
I have tried to give this POS a chance with 2 different businesses and it has failed me twice. AVOID : for cafes, not at all compatible, for a cafe/retail hybride avoid as well, don't be sold by their sales pitch I've worked in the restaurant and cafe businesses for 10+ years, with several POS systems and LS continues to be the worst. LS was recommended to my employers, I would never advise it. WHY: Both of my employers were recommended it: one for a cafe, the other à café/boutique. For the LS restaurant recommended for the cafe: DO NOT USE LIGHT SPEED FOR YOUR CAFÉ. LS: face it, your POS is not made for cafes, a high traffic, quick volume business. The system continuously disconnects the payment and paper system. LS has found no solution and costumer service was slow and unreliable: took us 3 days to speak to a representative which halted our opening by a week. Maybe it works for restaurants, which have a relaxed payment process, but stop pushing it on café owners your product doesn't work and isn't made for it. For LS retail recommended for retail and cafe hybride: avoid at all costs! The LS team sold the idea that we could use the retail system for our boutique and cafe with tips but it was a total nightmare. Tips didn't work, so I couldn't tip my staff (a VERY BIG RED FLAG). Payment with card was slow, with each client commenting on the slowness, the printer and scanner often disconnected, and the interface is overall too complicated for both the cafe and retail. We were given no instruction on how to open the cash and close it for our deposits. Such a lack of support I am so disappointed that my employers were sold a faulty product when better ones exist: MYR/Koomi for cafes, Shopify for retinal.
Submitted by Lyanna Labelle-Rocha on 06/27/2022
Roland Ratliff 5 stars rating.
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Overall Rating
We use Lightspeed at two businesses, Maime's Gifts and The Main Cup, and when our third comes online shortly, we will be using it there as well. Lightspeed really does speed up our process and ensures that our accounting is immediately up to date. The real time processing of inventory available in the Vend product really helps our retail location sell online while having an accurate representation of what we have available in store. The restaurant app with direct Lightspeed payment integration creates an easy workflow for our employees and our customers. Lightspeed is a must.
Submitted by Roland Ratliff on 06/25/2022
Stephanie Forgione 1 stars rating.
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Overall Rating
Absolute worst so called 24/7 tech support for live issues. Multiple times I have not received a call back for tech support issues, or expect to wait hours on hold. A good example of a company that’s grown fast and can’t live up to what they sell customers on. Square POS and processing far surpasses lightspeed and is more affordable. Don’t waste your money on lightspeed!
Submitted by Stephanie Forgione on 06/24/2022
ricardo velez 5 stars rating.
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Overall Rating
Lightspeed has provide to Lumbra Inc., and effective and professional way to manage our inventory all the way. From making purchase orders to receive the merchandise. We still learning because there are other aspects of Lightspeed that we are not using yet like reorder point, that will help us even more. Professionally because quotes and receipts are very well presented. The system is a cloud so I can connect from everywhere and whenever I want. The reports are really helpful and the accessories we can attach to the system (printer receipt, scanner, label printer and even regular printers) help us to manage Lumbra extremely well. Lumbra Inc., recommends the use of Lightspeed.
Submitted by Ricardo Velez on 05/31/2022
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