Nobly POS Reviews
Submitted by Truong Van Nguyen on 12/20/2017
Truong Van Nguyen 1 stars rating.
I used Nobly POS for 3 months and soon to find out it is not worth of money, so I asked them to stop the service. However, they continued to take money from my bank even though I was no longer the customer. For months, I had to send more than 10 emails and make a lot of phone calls to 4,5 staffs to ask for refund. But none of them actually care, and money was still being taken... Finally, I managed to ask the founder, Sebastian, to help me, but again, the refund is taken with no care at all and I have to wait for 6 months to get money back... I’m preparing to report this crime to police now.. So scary when they can steal your money and you can’t do nothing to stop it... AVOID this company at all cost...
Kayleigh Garbett 1 stars rating.
Only leaving one star as I can't leave none!
Very poor service from these since I've been trying to cancel my service with them (Jan).
I decided to leave these because my till wasn't adding up at the end of the day, transactions would disappear, the till would read one number and the reciepts would read another, the till system would freeze and alsorts so I switched to a different provider. I have spoken to 3 different advisors to try and resolve the cancellation and the 2 months funds they have taken and shouldn't have taken. I have had to send over the same info to 3 different advisors (they apparently only have 6or7, so that is technically half their team) and I still haven't had anything resolved. They have taken two months payment after my cancellation process was in place. I have had to send all my info over 3 times as they have no record of what I have been sending each person and they haven't got any info on the year I actually purchased all my hardware so I have had to send all my proof of purchase and everything to them! I was promised that their manager would call me today and again I have had nothing!! Absolutely not happy with their service!!!
Submitted by Kayleigh Garbett on 05/08/2020
Cristian Dorelis 5 stars rating.
Amazing product, all my issues were resolve diligently by the customer representatives. I will recommend this company 100% the real deal. The software is very user friendly and the correlation between Price and quality is defiantly the best on the market. Nobly post has been amazing though out!
Submitted by Cristian Dorelis on 03/04/2020
Lewis Voce 1 stars rating.
Please don’t waste your time. Back of house EPOS is actually quite well designed, and not expensive. But support is a chaotic nightmare and you will be left with a ‘we will email you an update’ answer (with no email follow up all 8 times). This is tricky when you have an 80 cover fast turn over lunch and your till gives you a loading circle indefinitely.
Submitted by Lewis Voce on 12/22/2019
Elias Borregaard 5 stars rating.
I've had a great experience with Nobly, very handy and good product and great customer service! I can definitely recommend this company
Submitted by Elias Borregaard on 09/03/2019
Hector Alexander 5 stars rating.
Great service, reliable system, helps my interactions with customers etc - only complaint is that they are sometimes toooooo eager to assist when I have a problem, I need learn myself! lol. Thanks Nobly x
Submitted by Hector Alexander on 08/28/2019
Daragh Lyons 5 stars rating.
Great Pos and easy to use and update. Back office is very user friendly.
Submitted by Daragh Lyons on 07/02/2019
John Walker 1 stars rating.
Very poor quality system and support. Down tips and poor service cast us hundreds of Pounds. There are better providers out there! Avoid!
Submitted by John Walker on 05/17/2019
J M 1 stars rating.
The whole recruitment process that they have needs to be reformed or they will never find new hires.
Speaking from personal experience, I applied for one of their roles several months back, and while the recruiter I worked with was (and continues to be) wonderful, the whole experience of going through the interview process with them was:
Convoluted, overly long and ridiculous!
It was broken down into 7 different stages including:
two phone interviews
a group interview with members of the management team
1:1 with Ben (Nice guy and sharp)
Written test (which is wrote and submitted to their team with no review apart from Ben: Like I said, nice guy)
1:1 talk with the CEO where he asked for several of my prior pieces of work (I sent 7-8)
Submission of content ideas for future strategy (To no response)
And by the end of all that (3-4 weeks later), I had to call up my recruitment agent, who was also left in the dark after I was told by the CEO that it'd be a week until I get a response.
She had found out from 'hear-say' that they'd offer the person a 1-2 month probationary freelance role to work on some of their projects.
By that point I'd had enough. You're not MI5, recruiting for a writing role should not take MONTHS to fill!
After all of that, I turned it down, and they're still trying to fill that vacancy.
Clearly they didn't learn the lessons that my recruiter tried to instil in them.
And until they do, they will never grow to the extent that they hope. And it will be to the detriment of the genuinely passionate people that make up its management team.
Submitted by J M on 07/21/2018
George Vasadi 1 stars rating.
The package wasn't as described by the salesman the system struggled to handle multiple screens there is no print queuing. Tables just disappeared from the screen never to be found the answer was "don't know what caused it, but i hope it wont happen again". There where issues with the printers table splitting the "bill parking system doesn't work properly and staff can just alter number of products with out any trace as avoid. Also we have bought the product in April and we are still missing bits like printers and plugs. I've asked for a refund as is my statutory right after asking repeatably for the items to be sent or for the issues to be solved but nothing. Overall very dissatisfied.
Submitted by George Vasadi on 06/21/2018
Jessica Fisher 5 stars rating.
brilliant brilliant brilliant. no hard sale. no pressure. just a system that works and works well. has helped grow my business because i can now manage it so much more efficiently. track my stock, track my sales, i know when i will be busy and when i wont, and i never have a queue at my bar due to the system being so fast! would highly recommend to anyone, feel free to get in touch for a reference Nobly!
Submitted by Jessica Fisher on 05/12/2018
John Chissel 5 stars rating.
A breath of fresh air.
I previously used another IPad based EPOS system, and switched to this one after having several difficulties with my last one. It was like upgrading from a Corsa to a Bentley.
The slick interface looks brilliant, but this stands head and shoulders above the rest feature wise. You really do not know the difference until you try it. Splitting the bill at my restaurant has never been so simple, and the fact my table service system now works across different ipads is so useful and prevents any mixing up from my waiters.
My staff love it, i love it, and you really wont regret moving across to this system!
Submitted by John Chissel on 05/12/2018
David Eadie 5 stars rating.
Must have for your business. The aftercare is second to none. All the help you need to set up Epos system and it’s all done in real time with you. It’s good to know the team are there at the other end of the phone. Thanks to Evgeny Loskutov for all your help and support. I feel confident on using Nobly products as there so easy to use.
Submitted by David Eadie on 04/19/2018
Silje Johnston 5 stars rating.
Excellent system that is so easy to use. But even more excellent is the customer service. Always there for you 24/7 no matter how silly a question!! Highly recomned !
Submitted by Silje Johnston on 03/26/2018
Oliver Semels 5 stars rating.
Fantastic customer care from the initial call. Would recommend to all new businesses looking for an Epos system to help their business run efficiently day in and day out!
Submitted by Oliver Semels on 02/22/2018
Sam Burgess 5 stars rating.
Nobly has made running my pub super easy! I love how quick it is to make sales, and the back office offers a ton of reporting options. The onboarding process was seamless with the team building my account for me, which took a weight off my mind.
Submitted by Sam Burgess on 02/21/2018
Keith Henderson 5 stars rating.
Nobly POS is still at the "add lightness" stage of evolution, it is flexible and not carrying lots of baggage which tends to happen as applications develop and fold in more and more features. I like how new cafe products can be entered into back office quickly and synchronised to appear on the iPad screen; also how they can be removed from the iPad screen pending restocking. Support has been good when needed.
Submitted by Keith Henderson on 02/20/2018
E Taylor 4 stars rating.
Nobly is small company offering well priced POS, we use it for table service at Drapers Hall Restaurant in Shrewsbury a 60 cover fine dining restaurant, bar and boutique hotel. Nobly POS is fully featured and works reliably for us and we were up and running in hours. If their on-line training / help manuals were better I'd give them 5*, we've been using for two months now with only minor teething. Be aware they do not yet have support over the weekends. I have read the negative reviews on google but do not think they are all genuine. You can look our restaurant up and talk to us or come see it working.
Submitted by E Taylor on 01/18/2018
Joshua Phillips 5 stars rating.
Very happy with the service I’ve received from Nobly POS. Their support team is always eager to help, and the onboard process and training is comprehensive. The product itself is easy to use and has worked well for my cafe. Would happily recommend to anyone working in a cafe, bar, or restaurant.
Submitted by Joshua Phillips on 01/10/2018
Ben Elliott 5 stars rating.
After using a tonne of point of sale systems in the past and spending a lot of time researching new iPad systems I’m glad I came across Nobly.
I was guided through a great demo with Jonathan Gillespie and have recieved excellent support during the onboarding from Sam.
These guys know what they are doing and specialise in hospitality and it shows.
Great solution for any busy bar.
Submitted by Ben Elliott on 01/10/2018
Royce Fullerton 5 stars rating.
I was tasked with helping a family friend who was opening a coffee shop with choosing and setting up an iPad POS system which can take payments. In the end I happily chose Nobly and the coffee shop is now open successfully and running Nobly. The owners and staff say it is very easy to use and quick. Now I get free pour overs whenever I go in!
Submitted by Royce Fullerton on 01/10/2018
Abdul S 1 stars rating.
I was a customer of Nobly back in 2015. Signed up for a year in advance and was a decent product as a basic pos. We quickly outgrew it and amicably came off the platform. Yet that charged annually for two years consistent. Got in touch multiple times including speaking to the original sales guy; Ben Elliot who was great during the initial sales process. They failed to return multiple emails, calls and text messages. Really poor service, or they just don't care - clearly not in the business for the long term as this type of behaviour shows total contempt for the client base. My recommendation would be to STAY AWAY and find a company that has a reputation to maintain. Lightspeed, Revel and Orderlord all come to mind where you are buying not only an excellent product but a customer service team that will help when things go wrong where they can can do from time to time.
Submitted by Abdul S on 01/02/2018
Joop Bruinsma 5 stars rating.
I've worked with a few pos systems and Nobly is by far the most complete system. It provides you with all the information on your sales and also has a customer loyalty scheme. Customer service at Nobly is excellent, they always address and solve any problem promptly and efficiently. I highly recommend it.
Submitted by Joop Bruinsma on 12/26/2017
Garage Coffee 1 stars rating.
Very aggressive strategy to get you to sign up, and when I eventually did offered no support. Once they had my money it was like they didn't care any more. Have tried to resolve issues, and even passed on to the founder who couldn't be bothered to reply to my emails. When I asked for a refund because I was unhappy they said i'd be free to cancel but wouldn't received any money back, despite having to pay a year in advance. Now am stuck with a POS system for a year and without any support. Very disappointing.
Submitted by Garage Coffee on 12/18/2017
Seb Brown 5 stars rating.
Being one of Nobly largest and most complex customers, setup was never going to be easy, BUT Nobly have been fantastic. Great team. Way better than our previous solution (Lightspeed). Special mention to Jonathan from support.
Submitted by Seb Brown on 09/25/2017
