PDQ POS Reviews
Submitted by Maria Pinchetti on 07/26/2014
Maria Pinchetti 1 stars rating.
My husband and I shopped around for a long time before finally settling on PDQ POS. What followed for the next 5 months was a nightmare for any business owner until we finally bit the bullet and had the system torn out and replaced with a cheaper and more reliable system. (which would seem to be any of them) We are still on the hook with the leasing company for $20,500 plus interest but to be rid of PDQ POS and Signature Systems was worth it. We are contemplating legal action like I have seen a lot of other people say, but who has time for that when you are trying to run a business?
First, the menu wasn't done nearly the way it was supposed to be, despite the salesman telling us "we have done this before" and arguing that they know more about how the menu than me and my husband who have owned our restaurant for more than 17 years. When the guy finally came to install after weeks of delays with the menu he didn't have any idea how to even use the system, he spent two days in our way because he needed to be there when we were open, and left wires all over the place. Many of them didn't work since the day they were put in. He didn't know how to fix any of the error codes that popped up over and over and shutting the whole system down. He kept apologizing for not knowing anything and having to call for help and I felt bad for him, but this was a terrible way to start off a business relationship, and them wanting us to sign a contract for another $1400 every year for their terrible service on their defective and worthless system.
Second, almost everything in the manager menu said "coming soon" like it is only a half-made system. Nothing was working the way it was supposed to and we had to figure out little tricks to get it to print when doing deliveries. It was just bad, bad, bad all around.
After having them back 6 or 7 times in the first couple weeks to fix problems, they began refusing to come back out to us and kept insisting they could fix everything over the phone. I'm sorry, but when a printer won't print after having 5 different people work on it and moving it all over the restaurant, there is something wrong that can't be fixed over the phone. And when the screens keep freezing up when we are at out busiest times there is something wrong with them. I'm no computer expert but even I know that. We also had to have 2 of the screens replaced because they were defective, one of them need to be replaced twice, and even after all that they still kept freezing up over and over again.
The final straw was when orders kept getting lost and we were getting complaints every night from the customers. We even lost some of our customers that have been with us for years because of PDQ POS and Signature Systems. Then the lost a catering order for a long time customer's party and that was it.
Just do yourself a favor and steer clear of them unless you want to run your business into the ground. PDQ POS from Signature Systems is the worst restaurant POS ever made.
Joe Lamers 1 stars rating.
Submitted by Joe Lamers on 02/24/2022
Kendall Fugitt 1 stars rating.
Awful place of employment. Terrible customer service. People are too emotional here and take things personally. Would never recommend working here or buying from them.
Submitted by Kendall Fugitt on 02/21/2022
Alice Mitman 1 stars rating.
Submitted by Alice Mitman on 02/21/2022
Jiggly Dust 1 stars rating.
Terrible customer service. Awful place to work.
Submitted by Jiggly Dust on 02/15/2022
Paul Wilson 5 stars rating.
Submitted by Paul Wilson on 06/29/2021
Christopher McNutt 5 stars rating.
Best POS system on the market
Submitted by Christopher Mcnutt on 07/27/2020
Truong Dang 5 stars rating.
Very nice people, communication is great here and system is easy to use
Submitted by Truong Dang on 06/10/2020
Vin Abe 5 stars rating.
Submitted by Vin Abe on 11/15/2019
Refajet Seferi 5 stars rating.
hi my name is ref...i own pizzeria in ct and is been 1 year that i install PDQ POS system and i love it is the best highly recommended specially f yow deliver it has the best driver dispatch.customer support is awesome they will answer the phone in seconds and thy know what they doing so thank you PDQ
Submitted by Refajet Seferi on 05/18/2019
Marc DiPinto 5 stars rating.
Submitted by Marc Dipinto on 05/18/2019
Daniel DeLaine 5 stars rating.
Submitted by Daniel Delaine on 05/04/2019
Vito Russo 5 stars rating.
I own an Italian Restaurant and Pizzeria in Browns Mills NJ. I have been with PDQ systems for over 10 yrs now!. I cannot begin to tell you what a great company this is. They are by far the best POS system I have ever worked with. It is fast, accurate and very simple to use. Anytime I've had an issue, they are there for me, whether it's on the phone or on site. If something breaks they are quick to send out a loaner until your issue is fixed! I am on my second system and I will remain a loyal customer to PDQ systems. My business has increased tenfold and there is very little to no theft and that is what an owner looks for. I urge everyone to give this company a consideration, because you will not find a better POS company to deal with. Chris was my salesman and he was always there for me if I needed to speak to him with his personal cell phone! I highly recommend this POS system to anybody looking to increase their business and take it to the next level. Thank You PDQ! Vito Russo Chef/Owner Riccardo's Pizza & Italian Restaurant, Browns Mills NJ
Submitted by Vito Russo on 01/26/2019
philip haekyun shin 5 stars rating.
Submitted by Philip Haekyun Shin on 12/15/2018
Olivia Riley 5 stars rating.
Great systems! People are very friendly. Call Center Support and Menu Team goes above and beyond to help customers. Great company to work for; everyone is extremely friendly and down to earth. Choose PDQ!
Submitted by Olivia Riley on 08/30/2018
Em Kay 5 stars rating.
Submitted by Em Kay on 08/18/2018
Michelle Burns 5 stars rating.
We just had PDQ kiosks installed in our third location! While our installer was with us, he showed us the ropes. He was professional and easy to work with. We love PDQ!
Submitted by Michelle Burns on 06/21/2018
KatalinaLove #eaglesallday 5 stars rating.
Submitted by Katalinalove #eaglesallday on 06/16/2018
Brian Bartos 1 stars rating.
Submitted by Brian Bartos on 06/15/2018
Jim Wittmer 5 stars rating.
I recently switched my pos provider to PDQ and I’m really glad I did. My salesperson was Chris and he asked a lot of questions about how we operate and what our goals are. Their menu team did a great job and everything was installed in a matter of weeks. The system is fast and training is super easy. I really like how the online ordering is integrated into the pos. That saves us duplicating the orders and it’s always accurate. I also want to thank Nick in the call center for going above and beyond when we had an issue with our internet provider! Great job PDQ!!
Submitted by Jim Wittmer on 05/25/2018
Christopher McNutt 5 stars rating.
Great people and their software is so simple to use.
Submitted by Christopher Mcnutt on 11/30/2017
Pete C 5 stars rating.
Amazing support, if I need to adjust something they due it fast, my system is awesome,
Crazy to see the other reviews, techs are very helpful glad I chose pdq
Submitted by Pete C on 07/18/2017
Tom Gerstenberg 1 stars rating.
As bad as it gets terrible customer service. It's basically just s rip off I can go on forever about them. Do not buy anything from them
Submitted by Tom Gerstenberg on 11/23/2016
David Zink 1 stars rating.
DO NOT ORDER THESE SYSTEMS. we are Jimmy Johns franchisees and would go to another company if possible. There have been so many issues and problems with the systems it is ridiculous. You are lucky if you can get ahold of support when you need them. I spend about 5+ hours a week on the phone with them trying to fix continued issues. They will not provide any compensation when they cost you lost customers. Top management is rude and doesn't stand behind there product.
Submitted by David Zink on 03/31/2015
