Jessica Ward 5 stars rating.

I really try and stay away from giving any negative reviews for companies but I felt compelled to do so in this case. This is more on customer service than the product, which quite honestly is one in the same.
I recently migrated a customer's network to a newer environment, during the process I needed to move Profit systems over to the new server. My customer had Profit systems installed on their old server but have since then moved to a different platform. They still purchased a single license for data that wasn't able to merge to the new system, this is in case they need to reference older client data.
I contacted Profit systems several times about migrating their software to the new server but a wall came up due to the fact that the customer didn't purchase a support contract. I tried explaining they don't have the need for a support contract and I just needed an hour of their time for the installation process. They declined to help unless the customer purchased a year's worth of support which came out to around 3k. The customer offered to purchase even a day's worth of support if need be, but they refused, they also offered to purchase a month's support and they refused. To me it doesn't make sense to make a customer purchase a minimum of a year's worth of support for something that would take an hour to do. That may be their policy however, I highly doubt my customer is going to be promoting their company any time soon.

Submitted by Steve Goad on 08/09/2015

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