Revel Systems Reviews
Submitted by Christopher Miniello on 06/06/2017
Christopher Miniello 1 stars rating.
This is the first time writing an online review (of any kind). Unfortunately it has to be such a terrible one.
All I can say is STEER CLEAR of this company. I have never dealt with such unprofessional (and a lack of) customer service from a business until now (with the exception of Blake Hall, the Sales Representative who was very professional in assisting with our initial service order).
The company locked our account and it has been THREE WEEKS dealing with their incompetence and nothing has been resolved. Every day we just receive lip service (that we are awaiting a response from their executive team) and that the matter is being dealt with. Again...we are are fully inoperable at the moment. We've exhausted all efforts in escalating this matter with the Revel Company.
Im not sure which small business can survive for weeks (let alone hours) without having the means to take customer payments, check inventory, etc.
Looking back, we had issues with the installation of the system as well. The Menu Build should have taken less than one week [to build the menus for our system] yet they took 4 weeks. Our Customer display was never installed [yet they continue to bill us monthly for this service].
We have no other choice but to scrap the our initial investment and be setup with one of their competitors [and let this soap opera drag on its own until it is remedied].
So if you asked my opinion as to whether I would recommend this incompetent company....I would say "RUN FOR THE HILLS!!"
M C 1 stars rating.
Horrible customer service. Use a different system.
Submitted by M C on 03/15/2022
John-Paul de Veer 1 stars rating.
The single worst restaurant POS I have ever worked on. Do yourself and your staff a favor pick something else. The layout is very confusing and needs a complete overhaul. If that wasn't enough, the platform itself has a number of stability issues and has a knack for failing at the worst times. Having worked on many systems (Aloha, Micros, Digital Dining, Breadcrumb, Toast and Square) I know it can be done better and I find it shocking that any restaurant would select this one. You are better off with pen and paper, at least it won't crash when you need it most.
Submitted by John-paul De Veer on 12/28/2020
Derek Stevens 1 stars rating.
system crashes frequently. customer support seriously lacking. the worst. Using revel for our business has been a nightmare.
Submitted by Derek Stevens on 01/03/2020
Sean Sullivan 1 stars rating.
Revel as a system is an easy user interface and the back end management tools are great....except if they don't work or you need customer support. There customer support is absolutely terrible and after 3 years, I have come to expect it will sadly NEVER improve. They give you a San Francisco phone number but only sales people are located there, otherwise for support you are transferred to Latvia. Their custom support is rude and condescending. They mouth a lot of canned talking points but do little in the way of actually helping.
Submitted by Sean Sullivan on 12/07/2019
David Riddle 1 stars rating.
I am a small business using this POS System. If you have a small business you may not like this system due to issues with support. Very limited support when getting started. I feel I am on my own most of the time. If your a corporation this product would be a good option. Upfront hardware cost are high compared to other products on the market. Monthly subscription fees are high. Do you homework and review other options if you have a small business.
Submitted by David Riddle on 05/09/2019
Chancho Whey 1 stars rating.
If leaving a review is the only way you will respond to your customers, this is what I have to do. I have reached out to support, billing, and customer relations and have received no response back. I have been charged a total of $2,400 for your white label app and never received the final product. I have documentation of all the months by locations which were billed for monthly subscriptions for services never delivered. If you want to show potential customers that you are truly working on a better customer service team, please tell me how you will be resolving this issue and I will be happy to followup on this post.
Update:
They have finally credit my account back! Thank you
Submitted by Chancho Whey on 03/27/2019
Michael Scalet 1 stars rating.
I would say they had bad customer support, but they really don't have any customer support. To call them unethical or dishonest would be too kind. If you are wondering about the 5 star reviews many are written by employees, Dylan Phan for example.
Submitted by Michael Scalet on 12/19/2018
Nina Saleh 1 stars rating.
By far the worst customer support I’ve experienced with a software company. They are condescending from setup to support. They don’t value customer loyalty and just want to charge for every tiny thing possible. I would never recommend working with this company. Once they got a little big they decided to not care about their clients any more.
Submitted by Nina Saleh on 09/07/2018
A Boyant Chan-Chan Man Righteousness 5 stars rating.
So far so good. System is easy to use. Customer support is professional and responsible.
Submitted by A Boyant Chan-chan Man Righteousness on 03/01/2018
Ted Wilson 1 stars rating.
DO NOT USE! Look into BreadCrumb.
The worst customer experience that i have experienced. It took me multiple emails that spanned over weeks to get them to engage and respond to emails. Once I actually got a sales rep i signed a "service" contract and purchased their hardware. That was my MISTAKE! Once I paid for the hardware the entire REVEL team disappeared. I have spoke with their team about canceling the contract, they refused and now they send me collections over $500 "cancellation fee". I am out money for purchasing their hardware and a lot of time chasing them down.
Submitted by Ted Wilson on 02/23/2018
Kris Perdew 1 stars rating.
If I could give LESS than one star, I would. We have been using Revel for over a year HORRIBLE tech support. The tech support people are not very knowledgeable about their own product.
Submitted by Kris Perdew on 11/21/2017
Daniel Da Silva 5 stars rating.
I've been using Revel POS systems for my restaurant for the last 3 years. It has been a tremendous tool in running and managing my business. The technical support has really improved and is very helpful with all my requests and questions. They also follow up promptly to ensure the queries have been successfully resolved and continue to be so.
The back end managing of the system has helped me manage my POS from off site locations as well as extensive modifications and customizations to suit my operation.
All in all, I have been very content using the Revel POS platform. The system and technical support are a great win for me!
Submitted by Daniel Da Silva on 10/11/2017
Stephen Branch 4 stars rating.
Working with the Revel team has been very good; the system itself is relatively intuitive, and it can be customized to specific needs. It isn't the PERFECT QSR platform, but where it lacks in smoothness from time-to-time, the support team makes up with fast action.
Submitted by Stephen Branch on 08/31/2017
Thomas Hemmer 5 stars rating.
An incredible and reliable solution for update-able and adaptable business of all sizes. With our new OLO we can receive our online order as soon as they are made. Even the offline use of our REVEL POS updates immediately after we are back online again. I have used enough POS systems in my life to know when one cannot be outdone, THIS IS IT!!! They actually made improvements and outdid themselves. Update your spreadsheets and submit, and done! Thank you Revel.
Submitted by Thomas Hemmer on 08/25/2017
Madison Kitchen 5 stars rating.
I was an 'early adopter' of Revel Systems back in 2012. I've worked with 4 different POS systems as a restaurant manager prior to starting my own business; I continue to be really happy with my choice. If, or when I expand, Revel Systems will come grow with me. Given the long(er) history I have with Revel Systems, I can understand why they have some negative reviews. However, I have always had my issues resolved, it has on occasion taken some persistence, but ultimately I was satisfied with the solution.
Further, unfortunately I was recently robbed and they made off with my iPads. I discovered the robbery at 4:30 am, but was up and running with borrowed iPads by opening at 8:00.....that was impressive and meant I didn't loose that much more $$.
Revel Systems is infinity expandable, creating ordering options and modifies that make the customer experience fast and efficient and the kitchen flow quick and clear.
Submitted by Madison Kitchen on 08/25/2017
Curtis Boldman 5 stars rating.
Revel has been a great point of sale system for my company. The lack of customer service from the major POS providers made us search out a new option and we discovered Revel. While there was some growing pains they are always available to help fix them and actually listen to us and make improvements to their system to fit our needs with every new app release. It is user friendly, especially the back end. I can change prices or add items from anywhere as long as I have web access. It has made things really for our management team.
Submitted by Curtis Boldman on 08/25/2017
Alex Goldstein 1 stars rating.
This is the worst experience and customer service I have ever encountered. Zero support, Zero direction, they even keep an employee for more than a few months, they have been steeling from my companies for 4 years and they won't stop. If there is any open lawsuits against them let me know because I would like to join. One star is too much for this fake company.
Submitted by Alex Goldstein on 08/17/2017
Cobble Creek 1 stars rating.
You have been warned! Run the other way! Down right the worst company to deal with, zero rating for customer service, they charge you for their computing errors and never give any credits for when their system doesn't work. We use revel, toast and clover and we have had to contact our bank for chargebacks, our attorney to sue them and the state attorney general for false sales statements! We will be reaching out to others with our same issues for a class action against them!
Pros: There are none!
Cons: The while company!
We would not recommend this pos system to anyone!
Submitted by Cobble Creek on 07/12/2017
James McCoy 5 stars rating.
Revel’s mobile POS solution has been such an asset to my business, which is high volume. All the mobile tablets are able to connect to each other and even if the Wi-Fi is down I am still able to complete transactions and once the Wi-Fi comes back all my transactions are listed and completed. The mobile tablets make checking out customers like 100x faster.
Submitted by James Mccoy on 12/02/2016
Gyanni Bhoopi 1 stars rating.
First of all, I am not the kind to write reviews unless it's something really exciting or really bad and here we are. So, I have been using revel for almost a year and a half and after paying them thousands of dollars and making numerous calls to their help desk for bug fixes I am giving up. After all this time they can't even make the system operate at a very very basic 101 level - i.e you make a change to a product (say price) at the back end and some of these changes never reflect on your POS. How ridiculous is that and it's incredibly frustrating when you are dealing with literally thousands of sku's. It becomes really embarrassing when a customer points out the wrong price rung up vs advertised. They think that their customers are working for them to spend half of their working hours on the phone to improve their product. I can understand if it's something really complicated but something as simple as a connection to the database is questionable. They are trying to be all things to ALL businesses before perfecting even one business. I was very patient and understanding in the beginning but not anymore especially when after all this time they can't even write their ABC's.
Submitted by Gyanni Bhoopi on 10/27/2016
jason sachs 5 stars rating.
Great product, I was up and running within a few hours. I have had a very pleasant experience with support so far, they helped even in the middle of the night when I had some questions regarding the back end.
Submitted by Jason Sachs on 09/15/2016
mia tratollini 5 stars rating.
The iPad and the software is very modern and sleek. It is also extremely user friendly. Did not take me too long to master the front end because the software is intuitive and similar to using other apps on the iPad (with large buttons etc.) My sales person, David, has continued to follow up with me to make sure everything is working smoothly. Support has been quick to return my phone calls and walk me through any problems.
Submitted by Mia Tratollini on 09/15/2016
Jodes P 1 stars rating.
Horrible, awful, nightmare..dont even understand how these people are in business...noone knows how to do anything with their product. I have spent the last 6 weeks... 6 WEEKS working simply on my menu and my store has been operational for that long. Everything is a mess EVERYTHING! This company really needs to pull it together. They have brought me to mental and emotional breakdowns due to it, its absolutely ridiculous.
Submitted by Jodes P on 06/09/2016
Nathan Young 5 stars rating.
Yesterday, we at JT Walkers Brew Pub had our grand opening night. It was a blast, with lots of people and plenty of brew flowing for everyone. Over the course of the night, one of the crucial pieces of equipment we depended on was our point of sale system; It worked beautifully.
As the individual handling everything involving our POS systems here at the brewery, I've been working with Revel Systems for a few months and, while I do my best to not be angry, there are plenty of times I would consider myself a difficult customer. I need contact with support staff on an almost regular basis, for things that are sometimes very silly. I have a tendency to make feature requests that would probably have no effect on any other establishment, and I make my support requests at all times of the day.
Revel Systems has constantly been willing to wear a smile and serve me to the best of their ability. Some of the support staff probably know my phone number by memory, but there has always been an impressive effort to maintain a great flow of communication, and even to make things right when I got frustrated. (Even if it was probably my fault!) Jeff, Oscar, David, and Rob have all been great to work with and I'm excited about continuing the business relationship with Revel in the future, and specifically in the coming weeks as we really hone in our day-to-day use of the system.
We can't wait to see what new ideas they have, and we're excited to be along for the ride as customers of this company.
Thanks a ton guys.
Nathan Young
For JT Walkers - Champaign County Brewing Company
Submitted by Nathan Young on 12/09/2013
