Recent Member Reviews - Page 17
Megan LaGree 5 stars rating.
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Overall Rating
We’ve been a customer of IT Retail for nearly 15 years, we love the fact they are a small family owned business and price themselves exceptionally well compared to some of the bigger POS companies. I’ve dealt with Louis, Jesse and Rich for years and gave great respect and appreciation for all 3 of them!!
Submitted by Megan LaGree on 08/31/2022
Courtesy Booth 5 stars rating.
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Overall Rating
I give Louis five stars Louis always helps me resolve the Problem when I need to fix it. Louis is a pleasant person. Debra
Submitted by Courtesy Booth on 08/31/2022
Hisham abed 5 stars rating.
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Overall Rating
Louis helped when I called for help with the program we have He was very help full and took care of the problem right away. Thanks.
Submitted by Hisham Abed on 08/31/2022
Jimmy Daly 5 stars rating.
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Overall Rating
We have been using IT Retail pos system since 2010. It's one of the best pos softwares out their for supermarkets. Most importantly their support team is what makes them unique. Louis Ramirez is one of the best. He is very knowledgeable and experienced with the software and it's database.
Submitted by Jimmy Daly on 08/31/2022
James Chang 5 stars rating.
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Overall Rating
For many years, Louis Ramirez provides remarkable, professional services - not only remotely but also on-site, for our POS system needs. Especially the staging & testing for the new stores to ensure smooth, successfully grand openings.
Submitted by James Chang on 08/31/2022
Lana Quach 5 stars rating.
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Overall Rating
Louis Ramizes is a good helper. Quick response , show step by step very clear and very friendly. 5 stars Thank you Louis Lana Q Ocean Supermarket
Submitted by Lana Quach on 08/31/2022
Brian Stewart 1 stars rating.
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Overall Rating
Who did they pay off to get the rating. They Liquidated several companies and distroyed what CRS built. Way to go.
Submitted by Brian Stewart on 08/30/2022
Taylor’s Barber and Beauty Academy LLC 5 stars rating.
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Overall Rating
I was looking for a POS system that could keep up with retail, services, clocking in and out and more. Matt Lupella was amazing at keeping me on track with getting approved and set up with Clover. The rates were better than my banking that they sent me a email saying go with Clover lol. I can’t wait to set up my back office!!!
Submitted by Taylor’s Barber And Beauty Academy LLC on 08/30/2022
B12 Kirkland 5 stars rating.
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Overall Rating
Best prodcut in the industry. by far the strongest technical team out there. Tim and David are a great DUo. we are happy , proud and glad we took the hard deicsion of switching. we do not regret it
Submitted by B12 Kirkland on 08/30/2022
Steven Garfield 5 stars rating.
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Overall Rating
I have been a customer of LPA's for 20 years and their team of IT professionals have kept me going. I just had a problem last week and Dave once again saved the day. My equipment is old and I am a very small business so my expenditures with LPA are not much, but never the less, they respond quickly and professionally every time. With all the worries a small business owner faces daily it is reassuring to know help is a phone call or email away. A big thank you to the whole LPA team.
Submitted by Steven Garfield on 08/29/2022
John Solis 5 stars rating.
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Overall Rating
On behalf of solisstopnshop, 1st choice have excellent customer service. Whenever we needed something they were there to help us. All responses were prompt and professional. Glad to see a company take pride in helping their customers.
Submitted by John Solis on 08/29/2022
david white 5 stars rating.
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Overall Rating
Great experience with IT Retail & thank you Rick for the exceptional service. After being a customer (prisoner) of Clover/First Data for years I had little hope that there was a solution out there for us that: a. Would fit my unique high volume grocery market. b. Would support the more complex hardware that I was looking for such as Zebra scanner/scales, ingenico lane 7000 etc. c. That I could afford Yes there are always glitches and items that need to be worked thru like any major update to a stores front end but their support staff has been there 100% answering the phone, email text, answering my phone call by name. Their approach at handling questions, updates etc. is very straight forward: 1. You call them, they answer the phone (I just text Rick or call his cell) 2. They sign into the lane remotely and can see everything, they correct the issue or explain your question. 3. If its a hardware issue they ship you a new one or call an HP tech to come out. We had an issue with a screen on a lane, at 4 pm I emailed Paris in their office, FEDEX delivered a new one the next morning at 7:30am. No back and fourth, no bull, no wining. I mean, what is better than that in this day and age? I have owned this concept for 20 years and I can tell you, most companies just want you sign up and then its, "yeah call the 1-800 number, they can help" - good luck with that. No system is perfect, no system will never have a glitch, its all in how the vendor handles it. Thanks again Rick! David White, Owner Union Market Charlotte, NC
Submitted by David White on 08/27/2022
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