Recent Member Reviews - Page 17

Steven Garfield 5 stars rating.

I have been a customer of LPA's for 20 years and their team of IT professionals have kept me going. I just had a problem last week and Dave once again saved the day. My equipment is old and I am a very small business so my expenditures with LPA are not much, but never the less, they respond quickly and professionally every time. With all the worries a small business owner faces daily it is reassuring to know help is a phone call or email away. A big thank you to the whole LPA team.

Submitted by Steven Garfield on 08/29/2022

John Solis 5 stars rating.

On behalf of solisstopnshop, 1st choice have excellent customer service. Whenever we needed something they were there to help us. All responses were prompt and professional. Glad to see a company take pride in helping their customers.

Submitted by John Solis on 08/29/2022

david white 5 stars rating.

Great experience with IT Retail & thank you Rick for the exceptional service. After being a customer (prisoner) of Clover/First Data for years I had little hope that there was a solution out there for us that: a. Would fit my unique high volume grocery market. b. Would support the more complex hardware that I was looking for such as Zebra scanner/scales, ingenico lane 7000 etc. c. That I could afford Yes there are always glitches and items that need to be worked thru like any major update to a stores front end but their support staff has been there 100% answering the phone, email text, answering my phone call by name. Their approach at handling questions, updates etc. is very straight forward: 1. You call them, they answer the phone (I just text Rick or call his cell) 2. They sign into the lane remotely and can see everything, they correct the issue or explain your question. 3. If its a hardware issue they ship you a new one or call an HP tech to come out. We had an issue with a screen on a lane, at 4 pm I emailed Paris in their office, FEDEX delivered a new one the next morning at 7:30am. No back and fourth, no bull, no wining. I mean, what is better than that in this day and age? I have owned this concept for 20 years and I can tell you, most companies just want you sign up and then its, "yeah call the 1-800 number, they can help" - good luck with that. No system is perfect, no system will never have a glitch, its all in how the vendor handles it. Thanks again Rick! David White, Owner Union Market Charlotte, NC

Submitted by David White on 08/27/2022

Justin G 4 stars rating.

Mobile UI looks great..the in store POS has an 80's type font and needs a major upgrade. Support is great, special thank you to Kiyah!

Submitted by Justin G on 08/26/2022

Anna Rivera 5 stars rating.

I’ve had a very good experience with First Choice. As a small business owner, you’re new to all the small details of owning a business and First Choice has been very helpful throughout my journey.

Submitted by Anna Rivera on 08/25/2022

zaira tinoco 5 stars rating.

(Translated by Google) Edgar stolen, excellent technical support agent, resolved all our doubts, excellent service. (Original) Edgar hurtado , exelente agente de technical support resolvio todas nuestras dudas exelente servicio.

Submitted by Zaira Tinoco on 08/25/2022

Daniela Mendez 5 stars rating.

Our business Bowls has worked with with 1st Choice Merchant Solutions and Services since day one and we have nothing but positive things to say about them! They are always attentive to our needs and quick to answer any questions or concerns we may have. Highly recommend!

Submitted by Daniela Mendez on 08/25/2022

Tina Ashton 5 stars rating.

So far BNG has made my credit card transition a breeze. thank you!

Submitted by Tina Ashton on 08/25/2022

Brandi Couse 5 stars rating.

This was my first experience with BNG support and I'm a fan. The resolution to my request was provided expertly and swiftly. We've used BNG for two years. This being my first need to request support speaks well of the great functionality of the product. Thank you BNG!

Submitted by Brandi Couse on 08/25/2022

Juan Rico 5 stars rating.

Great service overall. Will respond to any questions you have or any trouble with clover systems.

Submitted by Juan Rico on 08/25/2022

Qurat-ul-ain Asghar 4 stars rating.

gud place

Submitted by Qurat-ul-ain Asghar on 08/24/2022

Damarya Moody 5 stars rating.

Submitted by Damarya Moody on 08/24/2022