Recent Member Reviews - Page 29

aziz khan 5 stars rating.

I have been with Lavu for more than 5 years and it’s really been a pleasure working with team. The best part about Lavu is they want employee to grow along with the company.

Submitted by Aziz Khan on 07/18/2022

Will Doan Nguyen 1 stars rating.

Update: They fraudulently charged my credit card almost a month after we had terminated our services with them. Completely unprofessional. This is a warning to business owners to avoid this company at all costs! I recently made a call to the billing department, as our services were abruptly cut off while I was waiting to hear back from my account manager regarding our renewal options, and the rep was extremely rude and disrespectful. We were told that it didn't seem like we were interested in renewing our account since this was the 3rd extension for our account (P.S. we had only called in ONCE prior to extend and like I said earlier, I had not heard back from my account manager regarding my renewal options yet so how was I supposed to renew?). We were initially set on renewing since it would reduce the need for re-training staff and acclimating to a new system but it wouldn't make sense to pay for a service to only be met by unhinged service reps making unprofessional accusations, especially in a climate that is so saturated with POS system providers. Also ironic because I usually receive an email to rate their support following a service call, but for this particular instance, I did not. I have also had problems in the past with NUMEROUS account managers being completely MIA and not responding to a number of inquiries to place orders for new receipt printer paper. It wasn't until I had escalated the issue to a Customer Success Manager that this was resolved and I was asked to delete my review. Not sure what the company culture here promotes but I haven't had enough pleasant experiences to outweigh the negatives. Will be taking my business elsewhere and I advise others to avoid as well.

Submitted by Will Doan Nguyen on 07/18/2022

Will Doan Nguyen 1 stars rating.

Update: They fraudulently charged my credit card almost a month after we had terminated our services with them. Completely unprofessional. This is a warning to business owners to avoid this company at all costs! I recently made a call to the billing department, as our services were abruptly cut off while I was waiting to hear back from my account manager regarding our renewal options, and the rep was extremely rude and disrespectful. We were told that it didn't seem like we were interested in renewing our account since this was the 3rd extension for our account (P.S. we had only called in ONCE prior to extend and like I said earlier, I had not heard back from my account manager regarding my renewal options yet so how was I supposed to renew?). We were initially set on renewing since it would reduce the need for re-training staff and acclimating to a new system but it wouldn't make sense to pay for a service to only be met by unhinged service reps making unprofessional accusations, especially in a climate that is so saturated with POS system providers. Also ironic because I usually receive an email to rate their support following a service call, but for this particular instance, I did not. I have also had problems in the past with NUMEROUS account managers being completely MIA and not responding to a number of inquiries to place orders for new receipt printer paper. It wasn't until I had escalated the issue to a Customer Success Manager that this was resolved and I was asked to delete my review. Not sure what the company culture here promotes but I haven't had enough pleasant experiences to outweigh the negatives. Will be taking my business elsewhere and I advise others to avoid as well.

Submitted by Will Doan Nguyen on 07/18/2022

Melvin Roy 5 stars rating.

The team at Gofrugal is so easy to work with. They are very quick to respond to any special requests and fast. Aside from the great customer service, their products are also very easy. Definitely recommend.

Submitted by Melvin Roy on 07/18/2022

Skwerley 5 stars rating.

I've dealt with this company a total of 3 times in my 10 years in business, and every time Gary (my sales rep) has knocked it out of the park. Recently, I had a customer throw a bottle at my staff. Thankfully he missed, and hit the POS, smashing the screen. I called my POS software company, and they now have a policy prohibiting the sale of hardware or software to a client that isn't using their CC processing service. I called a POS manufacturer to get a quote and they don't do direct sales. I called Nurol, and gary found me an upgraded, affordable replacement immediately. Not only that, but he said he will be able to pre-load the terminal with the same (outdated, lol) version of the software that was on the broken POS, pre-load the drivers for my printers and cash drawer, and have a technician help me with transferring everything over and make the process as painless as possible. I will always recommend Nurol for small business customers

Submitted by Skwerley on 07/18/2022

Syed Himayathullah 5 stars rating.

I have been working here for more than 3years and it has been a wonderful experience. The work culture is awesome and time flexibility is good. Very good work life balance. Management cares about the employees. It’s a great place to work.

Submitted by Syed Himayathullah on 07/17/2022

Rashaad Singleton 5 stars rating.

I’m truly grateful for this platform. The assistance that Mike took with me made me feel important and valuable. He was patient and completely professional. As someone who doesn’t write many reviews I HAD to write this one. Ask for Mike, he won’t let you down. Thanks my friend!! Mike and EMS is the best!

Submitted by Rashaad Singleton on 07/16/2022

Maria Contreras 5 stars rating.

Brilliant POS is the best. They helped me every step of the way as well as setting up my Clover account. They would respond quickly to my questions in the best way possible. I am very happy with their service and communication skills.

Submitted by Maria Contreras on 07/15/2022

Robert Harris 1 stars rating.

Submitted by Robert Harris on 07/14/2022

Navya Gangishetti 5 stars rating.

I am very glad to be a part of Lavu. It is an amazing experience with the team and a great place to work. Good support from the management and team. I gained a good knowledge from the team and feel happy working with Lavu.

Submitted by Navya Gangishetti on 07/13/2022

Cody Holecko 5 stars rating.

Working with Brilliant POS has been great. My sales rep always gets back to me quickly when I have a question. Brilliant POS sticks to their word and delivers everything they said they would. Very user friendly, and I highly recommend working with them.

Submitted by Cody Holecko on 07/13/2022

Venkateswararao chimata 5 stars rating.

Glad to be part of Lavu team. Management and co-workers are super supportive.

Submitted by Venkateswararao Chimata on 07/13/2022