Recent Member Reviews - Page 32
Valerie Burnett 5 stars rating.
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Overall Rating
tech support team does a really great job at listening and understanding any issues that occur to help in the best way possible, they truly go above and beyond !
Submitted by Valerie Burnett on 06/30/2022
Jason “Doofenshmirtz Evil Inc.” Liu 5 stars rating.
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Overall Rating
Amazing
Submitted by Jason “Doofenshmirtz Evil Inc.” Liu on 06/29/2022
Ayman Hatkwa 5 stars rating.
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Overall Rating
Andrea was awesome, insightful and extremely helpful & knowledgeable.
Submitted by Ayman Hatkwa on 06/28/2022
Jose Lopez 5 stars rating.
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Overall Rating
One of the easiest systems I have used for our company. Provides more than a POS. Brilliant POS costumer service is excellent. Quick to respond to any questions or concerns.
Submitted by Jose Lopez on 06/28/2022
Lyanna Labelle-Rocha 1 stars rating.
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Overall Rating
I have tried to give this POS a chance with 2 different businesses and it has failed me twice. AVOID : for cafes, not at all compatible, for a cafe/retail hybride avoid as well, don't be sold by their sales pitch I've worked in the restaurant and cafe businesses for 10+ years, with several POS systems and LS continues to be the worst. LS was recommended to my employers, I would never advise it. WHY: Both of my employers were recommended it: one for a cafe, the other à café/boutique. For the LS restaurant recommended for the cafe: DO NOT USE LIGHT SPEED FOR YOUR CAFÉ. LS: face it, your POS is not made for cafes, a high traffic, quick volume business. The system continuously disconnects the payment and paper system. LS has found no solution and costumer service was slow and unreliable: took us 3 days to speak to a representative which halted our opening by a week. Maybe it works for restaurants, which have a relaxed payment process, but stop pushing it on café owners your product doesn't work and isn't made for it. For LS retail recommended for retail and cafe hybride: avoid at all costs! The LS team sold the idea that we could use the retail system for our boutique and cafe with tips but it was a total nightmare. Tips didn't work, so I couldn't tip my staff (a VERY BIG RED FLAG). Payment with card was slow, with each client commenting on the slowness, the printer and scanner often disconnected, and the interface is overall too complicated for both the cafe and retail. We were given no instruction on how to open the cash and close it for our deposits. Such a lack of support I am so disappointed that my employers were sold a faulty product when better ones exist: MYR/Koomi for cafes, Shopify for retinal.
Submitted by Lyanna Labelle-Rocha on 06/27/2022
Lyanna Labelle-Rocha 1 stars rating.
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Overall Rating
I have tried to give this POS a chance with 2 different businesses and it has failed me twice. AVOID : for cafes, not at all compatible, for a cafe/retail hybride avoid as well, don't be sold by their sales pitch I've worked in the restaurant and cafe businesses for 10+ years, with several POS systems and LS continues to be the worst. LS was recommended to my employers, I would never advise it. WHY: Both of my employers were recommended it: one for a cafe, the other à café/boutique. For the LS restaurant recommended for the cafe: DO NOT USE LIGHT SPEED FOR YOUR CAFÉ. LS: face it, your POS is not made for cafes, a high traffic, quick volume business. The system continuously disconnects the payment and paper system. LS has found no solution and costumer service was slow and unreliable: took us 3 days to speak to a representative which halted our opening by a week. Maybe it works for restaurants, which have a relaxed payment process, but stop pushing it on café owners your product doesn't work and isn't made for it. For LS retail recommended for retail and cafe hybride: avoid at all costs! The LS team sold the idea that we could use the retail system for our boutique and cafe with tips but it was a total nightmare. Tips didn't work, so I couldn't tip my staff (a VERY BIG RED FLAG). Payment with card was slow, with each client commenting on the slowness, the printer and scanner often disconnected, and the interface is overall too complicated for both the cafe and retail. We were given no instruction on how to open the cash and close it for our deposits. Such a lack of support I am so disappointed that my employers were sold a faulty product when better ones exist: MYR/Koomi for cafes, Shopify for retinal.
Submitted by Lyanna Labelle-Rocha on 06/27/2022
Roland Ratliff 5 stars rating.
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Overall Rating
We use Lightspeed at two businesses, Maime's Gifts and The Main Cup, and when our third comes online shortly, we will be using it there as well. Lightspeed really does speed up our process and ensures that our accounting is immediately up to date. The real time processing of inventory available in the Vend product really helps our retail location sell online while having an accurate representation of what we have available in store. The restaurant app with direct Lightspeed payment integration creates an easy workflow for our employees and our customers. Lightspeed is a must.
Submitted by Roland Ratliff on 06/25/2022
Roland Ratliff 5 stars rating.
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Overall Rating
We use Lightspeed at two businesses, Maime's Gifts and The Main Cup, and when our third comes online shortly, we will be using it there as well. Lightspeed really does speed up our process and ensures that our accounting is immediately up to date. The real time processing of inventory available in the Vend product really helps our retail location sell online while having an accurate representation of what we have available in store. The restaurant app with direct Lightspeed payment integration creates an easy workflow for our employees and our customers. Lightspeed is a must.
Submitted by Roland Ratliff on 06/25/2022
Angela Germany 1 stars rating.
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Overall Rating
DO NOT DEAL WITH THIS COMPANY Scott Howell is fraudulent. Scott Howell sold me a very dated and antiquated system. Due to their lack of good customer service and the inability to program our system correctly i decided to terminate their services. We needed to find a more up-to-date system that can handle our high volume restaurant once I informed Scott that I would be terminating he created a fake document and invoice stating that I owed money. He had a collection agency demanding payment. They still have not produced any proof that I was given the equipment even after I under no obligation gave him back ALL of the POS equipment because it's useless. I am sure they only stay in business this way by collecting and demanding fake payments.
Submitted by Angela Germany on 06/24/2022
Stephanie Forgione 1 stars rating.
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Overall Rating
Absolute worst so called 24/7 tech support for live issues. Multiple times I have not received a call back for tech support issues, or expect to wait hours on hold. A good example of a company that’s grown fast and can’t live up to what they sell customers on. Square POS and processing far surpasses lightspeed and is more affordable. Don’t waste your money on lightspeed!
Submitted by Stephanie Forgione on 06/24/2022
Stephanie Forgione 1 stars rating.
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Overall Rating
Absolute worst so called 24/7 tech support for live issues. Multiple times I have not received a call back for tech support issues, or expect to wait hours on hold. A good example of a company that’s grown fast and can’t live up to what they sell customers on. Square POS and processing far surpasses lightspeed and is more affordable. Don’t waste your money on lightspeed!
Submitted by Stephanie Forgione on 06/24/2022
Oh my DOG 5 stars rating.
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Overall Rating
Highly recommend!! Chris is a fantastic person, and working with him for our new point of sale system was amazing! At every turn he was present with any questions or needs we had, and his attention to detail and flexibility made a major decision of ours smooth and easy. We simply couldn't be happier!
Submitted by Oh My DOG on 06/24/2022
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