BNG Point-of-Sale Reviews
Submitted by Brandi Couse on 08/25/2022
Brandi Couse 5 stars rating.
This was my first experience with BNG support and I'm a fan. The resolution to my request was provided expertly and swiftly. We've used BNG for two years. This being my first need to request support speaks well of the great functionality of the product. Thank you BNG!
Mike Giovaninni 5 stars rating.
The service itself is worth the price of admission - the support has been outstanding despite a fairly cumbersome issue (no fault of theirs). The root cause was quickly determined, a well crafted explanation and plan to address provided promptly - much more responsive than our previous gateway provider.
Submitted by Mike Giovaninni on 09/07/2022
Tina Ashton 5 stars rating.
So far BNG has made my credit card transition a breeze. thank you!
Submitted by Tina Ashton on 08/25/2022
S Nelson 5 stars rating.
We had the best help getting us set up! From Jessie to Steve! and all those in between!!! You are all The best
Submitted by S Nelson on 07/22/2022
Stacy G 5 stars rating.
I always get a quick and thorough response from your team. Keep up the great work!
Submitted by Stacy G on 07/06/2022
Joe Schwab 4 stars rating.
Submitted by Joe Schwab on 04/04/2022
Philip Wanis 5 stars rating.
Submitted by Philip Wanis on 02/25/2022
josh pavel 5 stars rating.
Will forever use these guys for all point of sales related questions I will ever have. the support team is a team that if they can’t figure it out themselves they bring mike in. If that guy can’t help there’s is no help available. The team these guys have is amazing. If you need a new system this is the last place you need to look.
Submitted by Josh Pavel on 02/04/2022
Ed Jones 5 stars rating.
Really efficient and friendly customer service! A+
Submitted by Ed Jones on 01/24/2022
Eblogix Inc 5 stars rating.
I never experienced this before and wasn't sure how to handle it. Nikki was very helpful. Not only did she explain what this means, she also helped me navigate a QuickBooks error on those specific invoices where the ACH failed. QuickBooks support tried to help me, made the issue worse, and hung up on me. Nikki went above and beyond with her assistance not only with the ACH issue but was even able to help me solve the QuickBooks mess I was left. Thanks Nikki!
Submitted by Eblogix Inc on 11/29/2021
Kara Vetter 5 stars rating.
Submitted by Kara Vetter on 11/23/2021
Charlie Kittle 5 stars rating.
Submitted by Charlie Kittle on 11/18/2021
Sandra Sweet 5 stars rating.
You guys were great, we just needed PAYA to do their end like they said they had....
Submitted by Sandra Sweet on 11/05/2021
Elizabeth Olson 5 stars rating.
I AM SO HAPPY !!!! I love BNG. The programs/software is easy to navigate, and if I can't figure it out one of the Team members fixes it or
walks me thru it so I understand how to correct a problem myself if it occurs again.
.
Liz Olson
Top Hat Lounge Mayville
Submitted by Elizabeth Olson on 09/10/2021
Jim Williamson 5 stars rating.
Danny was prompt and courteous with his response to my issue today. Kudos to Danny
Submitted by Jim Williamson on 08/26/2021
Twin Valley Liquor Store 5 stars rating.
The team at BNG are wonderful. They always resolve my issues in a timely manner. If they don't have the solution, they find another team member that does. They have helped me out in a few emergency situations after hours for them, and it made no difference what time it was. They are there to help. I have 24/7 support.
Submitted by Twin Valley Liquor Store on 07/29/2021
Darcie Nicholas 5 stars rating.
I have always had a good experience when working with BNG. They are knowledgeable about their systems and help you work through your problem quickly. They also check in after problem is resolved to make sure everything is still working correctly. I've called multiple times after hours and get fast and responsive service. I highly recommended them.
Submitted by Darcie Nicholas on 07/19/2021
Wren Wilcox 5 stars rating.
They have been nothing short of a blessing to my restaurant. They have quick response time, friendly, helpful, and considerate of our needs.
During Covid they implemented online ordering and mobile tablet ordering within a week, keeping us serving customers and actually speeding up service-I don’t have enough words to explain my gratitude for BNG and their team.
Submitted by Wren Wilcox on 03/10/2021
Clarissa Liquor 5 stars rating.
They are very quick and knowledgeable about the problems we may have.
The staff team at BNG are always very friendly.
Submitted by Clarissa Liquor on 02/18/2021
City of Ada Liquor Store 4 stars rating.
4 Stars only because of the crazy phone glitch.
All the BNG Staff have been great to work with. Usually they can answer my questions right away. However, every once in awhile I ask a question that stumps them, as only I can do. They always figure it out.
The staff is always helpful with any problem that may arise. Even the operator error ones. And there have been a couple of real doozies.
Here is a copy of my most recent review on BNG, "Other than the phone glitch, everything was handled great. I joked with Mike that he was going to get a frowny face. But no. Smiley all the way. Thanks for all that you guys do!!"
Submitted by City Of Ada Liquor Store on 01/29/2021
Peter Hansen 5 stars rating.
I purchased Marnanteli's Pizza and Grille of Cold Spring back in September of 2020 and the POS that was in place was a Restaurant Manager system. We had countless issues from the start but that had everything to do with the age of the monitors and towers. I would call the BNG hotline at all hours of the night/morning and BNG responded quickly and efficiently so we had no down time.
Recently we decided to have Nikki, Mike and team install a new POS system and we absolutely love it!
Thank you so much BNG for always coming through when we needed you. We look forward to our new on-line ordering system to be up and running February 1st!
Best,
Peter Hansen
Owner/Operator
Submitted by Peter Hansen on 01/21/2021
Scott J Brunton 5 stars rating.
Great customer service! Always answering our calls with a live tech, and quickly resolving our issues!
Submitted by Scott J Brunton on 08/10/2020
Crosby Loggins 5 stars rating.
Submitted by Crosby Loggins on 08/05/2020
Hanna Walton 5 stars rating.
Every person I have dealt with at BNG has been awesome (and patient!). ????????
S/O to Mike M for going that extra mile (I always have so many questions). ????????
Submitted by Hanna Walton on 10/31/2019
