Recent Member Reviews
Dave Hall 1 stars rating.
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Overall Rating
It is a ok dvi system but we switched software company that offers dvi at no additional cost. I called multiple times with no response then finally reached out to my parts vender to get me in contact with someone. Received a call a few days later and the rep that service’s my area said to send her an email requesting immediate cancellation. She responded and said it would be canceled immediately but I’m still getting charged
Submitted by Dave Hall on 10/13/2022
Jamey Maurer 5 stars rating.
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Overall Rating
We recently started using AS1 for our digital vehicle inspections. The first few days were frustrating , as I dove right in without training first, just how I am..lol. After a short call with Ram at Autoserve, we were rocking the system. The feedback we have received from customers has been fantastic. It's unbelievable the amount of work it has generated and the time it has saved. Now when a customer gets the inspection results, they are able to see everything with there car, educate themselves before calling, then either click to approve or call in. No more having to explain over and over what's going on with there car. The text feature is also very good, we have had multiple customers already use it instead of a phone call to us, HUGE time savings. Looking forward to the upcoming features they are working on. Would , and have recommend them to other shop owners. Only wish we started with them years ago.
Submitted by Jamey Maurer on 09/14/2022
Josh Marcellis 5 stars rating.
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Overall Rating
Great product, helped take my business to the next level!
Submitted by Josh Marcellis on 09/13/2022
RDO RDO 5 stars rating.
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Overall Rating
Been using AutoServe 1 for a few years now and will continue, its been by far the best way of communication between our clients and our shop. Thank You Celeste LeFevre for all your help :)
Submitted by RDO RDO on 09/06/2022
lloyd nelson 1 stars rating.
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Overall Rating
This is a poor program most stuff won't transfer to tablets theres no way to bypass assigned stuff I wouldn't even give it one star
Submitted by Lloyd Nelson on 06/24/2022
Leonard Mast 2 stars rating.
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Overall Rating
Good program, support is lacking, just need some simple changes made.
Submitted by Leonard Mast on 06/23/2022
Kyle Pearn 1 stars rating.
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Overall Rating
After 3 years of using this service, They managed to charge my personal card ( twice ) and in the last 2 months not be able to credit me ? and rebill the correct card.( this should be 20 minutes of work ) When you call in , You get someone on the other end of the phone who does an amazing job of talking him self in circles while getting nothing done. This was a professional business at one time. Not sure what happened, there's a lot of competition in this market now . I would recommend you look around before making this decision .
Submitted by Kyle Pearn on 04/25/2022
Active 426 5 stars rating.
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Overall Rating
Using Autoserve1 digital inspection has definitely Increased our RO's. Customers enjoy viewing digital inspection photos of their vehicles. It's all about transparency and building trust with our customers. Shout out to Celeste, thanks for your continued support and help when needed. Thank you, Sam K.
Submitted by Active 426 on 08/03/2021
Mackenzie McFarlane 5 stars rating.
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Overall Rating
We have been using AutoServe1 for a few months now and their customer service has been excellent every time I have had to use it. If I have any issues I will get a call within 5 minutes once I submit a ticket and the issue resolved within minutes. Great program!
Submitted by Mackenzie McFarlane on 07/08/2021
Danthraxxx 5 stars rating.
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Overall Rating
Ram B. in the technical support team has been a Rockstar getting integration bugs worked out. Appreciate everyone on the team for working so hard to give us the best customer service possible.
Submitted by Danthraxxx on 06/24/2021
Noah Kraus 5 stars rating.
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Overall Rating
The system itself works great and I strongly believe would be a great tool for any repair center. The customer service and help is the best I've ever received working with a company. Our representative is Jack Grant and he always responds in a timely way and goes above and beyond to make sure everything is running well on our end. He helped our facilities get set up and assisted in building us an inspection. I have nothing but good things to say about this company. 10/10 would recommend.
Submitted by Noah Kraus on 06/04/2021
Ryan McBride 5 stars rating.
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Overall Rating
AutoServe1 allows my shop to interact with customers in a way that provides full transparency, promotes trust, and has consistently delivered upsells. Its integration with NAPA TRACS enables us as a NAPA AutoCare Center to provide service above and beyond what we could do with a paper inspection form. It is easier to use for the Advisor and the Techs in the shop. AutoServe1 is driving great business reviews and we will not be going back to the old way of doing things!
Submitted by Ryan McBride on 03/01/2021
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