Overall Rating
Isaiah Ramos was really great in providing us implementation training. He was clear and on point with out any confusion. He went above and beyond in answering our questions. Thanks for helping us Isaiah Ramos
Submitted by Hari Sri Sai Kiran on 09/23/2022
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Thank you for resolving my issue, a very nice British man helped me cancel my account without any charge.
Submitted by Bisan Koirala on 07/04/2022
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Jarred is the best ! This team works together so well. From first point of contact sales and training have been amazing !
Submitted by Dayna Hale on 06/22/2022
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I am so happy that I chose this system for our company. East to set up, easy to use, and if satisfies all of our needs at a very reasonable price.
Submitted by Steve Novak on 03/14/2022
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Devyn was the absolute best to work with! I had never done anything with a POS system before, and she made it so simple to learn and understand. Incredible patience and professionalism. Very thankful for working with her and for her helping to get my business started!
Submitted by Charles Laurita on 03/03/2022
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Victor was very helpful. He was patient and kind with helping me integrate my card reader. I am very pleased.
Submitted by Tamiko Caldwell on 12/22/2021
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The worst service ever, and they refuse to take their equipment back after 15 days of waiting for them to provide service on how to set it up my greatest mistake was buying the product outright. This was a total waste of time and money and the horrible customer service and relentless don't care for small business was just horrible. Imagine they told me THEY DO NOT DO REFUNDS, BUYER BEWARE!!!
Submitted by Mercedez TheFmGirl on 11/10/2021
Overall Rating
Right now, I am VERY impressed with the level of service and caring attitude that I have gotten from ePOS! The last P.O.S. system I had was horrible with fees upon fees upon fees and the customer support was pathetic .. ePOS has been such a HUGE breath of fresh air and the support team has been wonderful at getting me started. I am excited about the new system! Thank You!
Submitted by Phil Wallace on 10/04/2021
Overall Rating
I was getting pretty frustrated because I couldn't get anyone to answer the phone. I was on hold and the system hung up on me, not only once but 3 times. But I dialed in again and Marelyn B. answered my call. She was wonderful!!! She was able to get everything I needed done. The 5 stars are for Marelyn. The Epos answering system would not have 5 stars. Kudos to Marelyn!!!
Submitted by Roxann Cullen on 08/25/2021
Overall Rating
Had a long call with Customer Service Consultant Omarius Credle who provided five star support for a time sensitive installation and configuration. Very impressive software that can be tailored to your business needs.
Submitted by Adrian Gallagher on 07/22/2021
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Beware. Their customer service is very poor and they do not communicate well with each other. They were very attentive and followed up when their sales team was signing us up, but it was all downhill from there. They promised to put our account on hold for 3 -4months as we were not ready to reopen due to COVID but stated we could buy the Point of Sales system early at the time. This was a mistake as they never put our account on hold and charged us every month plus added fees for not integrating all the systems in time. Every month I would call and email several times and be on hold sometimes for 2 hours or more and have to re-explain the story every time. Their supervisors and staff do not email you back. So I have to pick days off and spend several hours on a monthly basis trying to fix our account. I have been hung up on after waiting on hold for hours. Their point of sales system is fairly easy to use, but in the long run their poor customer service and going back on their word and promises is not worth it. If you end up using them, get everything in writing and keep a strong paper trail, your going to need it.
Submitted by Estrella on 07/07/2021
Overall Rating
I was privilege to speak with Ashley DeShields today in regards to the many questions I had about the Credit Card services that EposNow offer as well as my concerns about the many delivery services such as Gruhub, Doordash etc. She answered all of my questions. She did an excellent job she should be given a increase in pay for her excellent service in representing EPOSNOW. Great to have customer service representative like Ashley.
Submitted by Rhina Thomas on 06/09/2021
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