Epos Now Reviews
Submitted by Mercedez TheFmGirl on 11/10/2021
Mercedez TheFmGirl 1 stars rating.
The worst service ever, and they refuse to take their equipment back after 15 days of waiting for them to provide service on how to set it up my greatest mistake was buying the product outright.
This was a total waste of time and money and the horrible customer service and relentless don't care for small business was just horrible.
Imagine they told me THEY DO NOT DO REFUNDS, BUYER BEWARE!!!
hari sri sai Kiran 5 stars rating.
Isaiah Ramos was really great in providing us implementation training. He was clear and on point with out any confusion. He went above and beyond in answering our questions.
Thanks for helping us Isaiah Ramos
Submitted by Hari Sri Sai Kiran on 09/23/2022
Bisan Koirala 5 stars rating.
Thank you for resolving my issue, a very nice British man helped me cancel my account without any charge.
Submitted by Bisan Koirala on 07/04/2022
Dayna Hale 5 stars rating.
Jarred is the best ! This team works together so well.
From first point of contact sales and training have been amazing !
Submitted by Dayna Hale on 06/22/2022
steve novak 5 stars rating.
I am so happy that I chose this system for our company. East to set up, easy to use, and if satisfies all of our needs at a very reasonable price.
Submitted by Steve Novak on 03/14/2022
Charles Laurita 5 stars rating.
Devyn was the absolute best to work with! I had never done anything with a POS system before, and she made it so simple to learn and understand. Incredible patience and professionalism. Very thankful for working with her and for her helping to get my business started!
Submitted by Charles Laurita on 03/03/2022
Tamiko Caldwell 5 stars rating.
Victor was very helpful. He was patient and kind with helping me integrate my card reader. I am very pleased.
Submitted by Tamiko Caldwell on 12/22/2021
Phil Wallace 5 stars rating.
Right now, I am VERY impressed with the level of service and caring attitude that I have gotten from ePOS! The last P.O.S. system I had was horrible with fees upon fees upon fees and the customer support was pathetic .. ePOS has been such a HUGE breath of fresh air and the support team has been wonderful at getting me started. I am excited about the new system! Thank You!
Submitted by Phil Wallace on 10/04/2021
Roxann Cullen 5 stars rating.
I was getting pretty frustrated because I couldn't get anyone to answer the phone. I was on hold and the system hung up on me, not only once but 3 times. But I dialed in again and Marelyn B. answered my call. She was wonderful!!! She was able to get everything I needed done. The 5 stars are for Marelyn. The Epos answering system would not have 5 stars. Kudos to Marelyn!!!
Submitted by Roxann Cullen on 08/25/2021
Adrian Gallagher 5 stars rating.
Had a long call with Customer Service Consultant Omarius Credle who provided five star support for a time sensitive installation and configuration. Very impressive software that can be tailored to your business needs.
Submitted by Adrian Gallagher on 07/22/2021
Estrella 1 stars rating.
Beware. Their customer service is very poor and they do not communicate well with each other. They were very attentive and followed up when their sales team was signing us up, but it was all downhill from there. They promised to put our account on hold for 3 -4months as we were not ready to reopen due to COVID but stated we could buy the Point of Sales system early at the time. This was a mistake as they never put our account on hold and charged us every month plus added fees for not integrating all the systems in time. Every month I would call and email several times and be on hold sometimes for 2 hours or more and have to re-explain the story every time. Their supervisors and staff do not email you back. So I have to pick days off and spend several hours on a monthly basis trying to fix our account. I have been hung up on after waiting on hold for hours. Their point of sales system is fairly easy to use, but in the long run their poor customer service and going back on their word and promises is not worth it. If you end up using them, get everything in writing and keep a strong paper trail, your going to need it.
Submitted by Estrella on 07/07/2021
Rhina Thomas 5 stars rating.
I was privilege to speak with Ashley DeShields today in regards to the many questions I had about the Credit Card services that EposNow offer as well as my concerns about the many delivery services such as Gruhub, Doordash etc. She answered all of my questions. She did an excellent job she should be given a increase in pay for her excellent service in representing EPOSNOW. Great to have customer service representative like Ashley.
Submitted by Rhina Thomas on 06/09/2021
Custom Shop Laser Engraving 5 stars rating.
I just got all my Epos Now equipment and software 3 days ago, I need to try it longer, but for today I giving 5 stars to the customer services in Spanish, specifically Amanda Ceballos, she was awesome! Excellent service and knowledge helping me with all my doubt and gave me a lot of information that I was needing extra information that I didn't know that I really needed to know (I confess, I thought to return all the equipment because I felt frustrated). But thanks to the customer service of Amanda I'm still here and representatives like Amanda are what makes a company Excellent! and keeps happy customers.
Submitted by Custom Shop Laser Engraving on 05/21/2021
shawn diprinzio 5 stars rating.
This process of updating my credit card terminal was tedious, Epos is very hard to get in touch with. But then I was answered by Michael he actually gave me his email and called me back! He stayed on the phone with me and we conferenced in EVO. They both worked so hard and were so patient with me. I was so upset at the beginning, I was actually considering buying a new POS system. Michael changed my mind.
Submitted by Shawn Diprinzio on 05/12/2021
Rizwan Naeem 5 stars rating.
After speaking with so many agents that were unhelpful I ended up speaking with Micheal saint Remy. Very helpful agent. Good listener. He tried resolving all of my issues and escalated cases to his managers that were open but not followed up.
He didn't hang up the phone. Thanks Micheal I wish Epos can hire more people like you. Perhaps makes you supervisor or quality assurance manager to trained people give similar level of service.
Thanks
Rizwan
Submitted by Rizwan Naeem on 04/26/2021
Vivian Butler 4 stars rating.
Dealing with Customer Service in the beginning has definitely been a nightmare. Unless you’ve used a cloud based POS before, it’s definitely overwhelming to do it alone. However I don’t blame them. Watch the videos, get a general idea of how to setup yout system before calling with questions. But after speaking to two wonderful CSR’s I’m feeling great that I made the right choice in a POS.
Submitted by Vivian Butler on 04/26/2021
Kaitlynn Renzetti 1 stars rating.
I was able to cancel my account. I was given ZERO refunds on the un-used hardware or my first and only statement.
Reason for canceling is poor customer service. I had a great sales person sell me on this product. The idea was I would have something that would last me. The software was glitchy here and there, which I could work with if I had customer support. I sent in multiple tickets asking questions, emailed the support staff asking questions, and tried to contact via Whatsapp. I have issues calling as their time zone does not seem to line up with mine. Time zones usually are not an issue in the age of email and instant messaging. However that only works when I get responses. None of my messages or support tickets were answered.
I was also promised within my contract 3 months free with bigcommerce website. This was appealing to me to have a website integrate into the POS software with the app on their back system. I went to go install the app into my back system and it disappeared. It seemed that they no longer supported bigcommerce. I tried to ask questions about it, but again my message and support ticket were ignored. I tried to call their customer service number, at this point I was really annoyed, and the agent hung up on me mid sentence. At this point I was just done. I hadn't even fully finished setting everything up and the customer service I was receiving was TERRIBLE. I do not want to work with a company that has such bad customer service. So I canceled my contract, and lost hundreds of dollars as a lesson learned I suppose. Do not sign up for this company. It was a big mistake.
Submitted by Kaitlynn Renzetti on 04/26/2021
Harlie Knight 5 stars rating.
Daniel Ortiz was the most helpful throughout the process of getting our new epos now system running. He remained patient with me & made it very understandable. Now, we are more confident and ready to put our system to great use!!
Submitted by Harlie Knight on 03/30/2021
Laurie 5 stars rating.
Nick was extremely helpful in setting up our new system. Had to reach out several times and he was always timely in returning calls and emails. He was so patient and ready to help. Glad to know he is just a call away. Thank you, Nick!
Submitted by Laurie on 02/23/2021
carlos rodriguez 5 stars rating.
Jose Neto gave me excellent customer service, did all to help us start using our equipment and set up the card reader ... worked really hard to make our system work. thank you so much. wonderful friendly guy.
Submitted by Carlos Rodriguez on 01/12/2021
Victor Fer 5 stars rating.
Ordered our product earlier this month. Process was fast and with friendly Reps. Follow up is excellent. The time they take to explain the system is outstanding. The system is user friendly and with so many features. Looking forward to using the system. To increase sales, market to current customer base and much more. The merchants that they connect you to have more reasonable pricing, the best I have seen. If your place is using a old register its time to upgrade and you will be thankful that you did. Lastly, want to thank Mac. This guy is so good at what he does. Two big thumbs up. Thank you EPOS
Submitted by Victor Fer on 12/31/2020
Dahlia Millington 5 stars rating.
We have had an excellent experience working with Epos so far. Besides the very reasonable prices, we have also had great service.
Our sales agent, Fauzan, was knowledgeable and patient in explaining what equipment and systems we might need.
And our support agent, Raquel, was patient, pleasant, knowledgeable and clear in her explanations. She walked us through the system, pointed out areas where people typically stumble in their system set-up, and helped to address our questions.
We highly recommend Epos.
Submitted by Dahlia Millington on 12/21/2020
Ahmed Bayoumi, MD 5 stars rating.
Daniel Ortiz is an extraordinary Epos Now training consultant. He is very knowledgeable and courteous. He went above and beyond with my training process to make sure that we covered as much detail as possible to get me up and running with my new system. If you are lucky to have Daniel as your training consultant rest assured that you are in very good hands! Totally satisfied.
Submitted by Ahmed Bayoumi, Md on 11/06/2020
Chris Litchfield 5 stars rating.
I've had Epos Now in my store for the last 4 months and have found the system extremely intuitive and simple to use. The system is highly customizable to your needs and the mobile access has given me more freedom to work remotely so I don't have to be pinned to the store all the time. Some advice, I would definitely sign up for the on site training if you are a new customer. Edgar did our training and he was very detail oriented along with being very patient for a group of new users. We were a bit timid when we first set it up but he quelled all those fears. I would also sign up for the 24 hour support. I've had the pleasure of working with both Wilson and Josh and they don't get off the phone until they are sure all your questions are answered. Both extremely helpful and showing a vested interest in your business. If you are starting off with a lot off inventory, say 4,000 square feet of inventory, use the bulk import app for a small additional monthly fee. It can be a bit intimidating at first but just follow the steps and it's easy to use, and will save you a bunch of time. Finally, for the credit card processing that integrates with their system, I would make sure you vet everyone they work with. Not all of them are created equal. Bottom line, I would highly recommend EPOS Now.
Submitted by Chris Litchfield on 12/15/2019
Benjamin Clawson 5 stars rating.
Our recent experience with the customer support representative Joshua Vazquez was absolutely superb!!! He was friendly, informative, helpful and, in my opinion, went further out of his way to assist than any other previous person we had worked for. I hope to be able to work with Josh again. Your company would be well advised to hire more individuals like him.
Thank you Josh, my experience was great!!
Submitted by Benjamin Clawson on 11/14/2019
