Member Reviews
Jose Escatel 5 stars rating.
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Overall Rating
(Translated by Google) Very good service and the best they have are good Hispanics with excellent attitude and fast results ???? (Original) Muy buen servicio y lo mejor que tienen buenos hispanos con excelente actitud y resultados rápidos ????
Submitted by Jose Escatel on 09/19/2022
Nick Petwize 5 stars rating.
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Overall Rating
The service at IT Retail has always been good. But after the pandemic, service slipped a little. We were waiting for quite a while to get our system updated to the newer version of IT Retail. Louis started handling our Account and things started happening very quickly. He has been fantastic in helping us solve old problems and deal with any new ones that may pop up. I am very grateful that he is on the Team. He has restored my faith in IT Retail. I hope he is there for a long time. Nick
Submitted by Nick Petwize on 09/08/2022
Sheila Tamayo 5 stars rating.
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Overall Rating
Very Helpful! Edgar Hurtado in their IT department has been wonderful. He personally helps us trouble shoot any issues we may face. He is always just a phone call away. He is excellent in customer service.
Submitted by Sheila Tamayo on 09/08/2022
Lynn Quach 5 stars rating.
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Overall Rating
Louis did a great job!
Submitted by Lynn Quach on 09/06/2022
Michael Johnstone 5 stars rating.
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Overall Rating
Louis has given our Markets A+ Service over the years. His product knowledge and efficiency is second to none. We are grateful to have an awesome partnership with IT Retail and their great support staff.
Submitted by Michael Johnstone on 09/06/2022
Magali Medina 5 stars rating.
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Overall Rating
I have been working with IT Retail and particularly Louis for several years and every time and I have a system issue Louis is been able to solve with efficiency and in very short time.
Submitted by Magali Medina on 09/02/2022
Kaleb Hebron Goodwin 5 stars rating.
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Overall Rating
I love the software. It's one of our greatest advantages to have such a good software in this competitive industry. We have used it for about 26 years now. They are constantly developing, staying up with the best technology, and trends to help small independent grocers. I love their customer focus / loyalty program. Their service has also been fantastic. I would say Donna, Kristin, William, and Louis have been a great help for our stores.
Submitted by Kaleb Hebron Goodwin on 09/02/2022
Marissa Marissa 5 stars rating.
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Overall Rating
(Translated by Google) Clarified my doubts thank you very much Edgar Hurtado ???? (Original) Aclaradas mis dudas muchas gracias Edgar Hurtado ????
Submitted by Marissa Marissa on 09/01/2022
Saul Gil 5 stars rating.
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Overall Rating
Louis Ramirez has gone above and beyond to help us when needed. He is a great support for us and we truly appreciate all he does!!! He even gave me his personal cell number so that I I ever need support I can just contact him directly. That right there to me is one of the best customer service and care that I could ever ask for. Thank you Louis you are great at what you do!!
Submitted by Saul Gil on 08/31/2022
Megan LaGree 5 stars rating.
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Overall Rating
We’ve been a customer of IT Retail for nearly 15 years, we love the fact they are a small family owned business and price themselves exceptionally well compared to some of the bigger POS companies. I’ve dealt with Louis, Jesse and Rich for years and gave great respect and appreciation for all 3 of them!!
Submitted by Megan LaGree on 08/31/2022
Courtesy Booth 5 stars rating.
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Overall Rating
I give Louis five stars Louis always helps me resolve the Problem when I need to fix it. Louis is a pleasant person. Debra
Submitted by Courtesy Booth on 08/31/2022
Hisham abed 5 stars rating.
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Overall Rating
Louis helped when I called for help with the program we have He was very help full and took care of the problem right away. Thanks.
Submitted by Hisham Abed on 08/31/2022
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