POS Nation Reviews
Submitted by Ashwani Ahuja on 05/09/2022
Ashwani Ahuja 5 stars rating.
I shared my experience about POS Nation. But throughout this training period I came across all technician were one on top of the other so experienced, so courteous and helpful. To quote Heather and Katya are the examples because of whom POS Nation gets the top score.
Tom Vinzant 5 stars rating.
I have been a Dealer for over 10 years. The support that I've had during the pandemic has truly been a blessing. We all have had our own struggles and issues, but the team work that POS Nation has offered me and my clients is greatly appreciated.
Submitted by Tom Vinzant on 09/23/2022
Merrick Cassian 1 stars rating.
AVOID THIS COMPANY. “POS Nation” has to be the most apt name this organization could possibly have. Do not fall for their deceptive sales process. The software and hardware are miserably poor, to the point that the support staff (while friendly) is totally hapless. Not only does this POS not have the features promised, it’s barely functional whatsoever. Knowing this, POSN also has a strict no-returns policy. Once you make the mistake of buying their product, you are locked into this terrible investment.
6 months in, I have hated my experience with POSN so much that I’m going to take thousands out of my own pocket just to replace this pathetic, useless, laughably awful product.
I can’t emphasize it enough - save yourself the time, massive headache, and huge waste of money; take your business literally anywhere else.
__________
In response to the owner’s reply - No, I will not contact customer support. I don’t care to be serenaded with excuses and false promises that ultimately solve nothing.
Submitted by Merrick Cassian on 08/23/2022
Steve DeGenaro 4 stars rating.
VG service. For those of us that fear all things "tech", this is a good company willing to talk you through the challenges. They have really delivered for us so far!
Submitted by Steve Degenaro on 05/26/2022
John Maloney 5 stars rating.
Needed quick help on changing a hot button. Katya was clear, concise, friendly. She discovered a little annoyance and fixed it pronto. She's a keeper!
Submitted by John Maloney on 05/06/2022
Liquor Palate 5 stars rating.
They have a great system for liquor stores - BottlePOS. Divy helped me switch from my old POS to the new system. He did a great job helping me on my required time. Over all great system. Its a great system, can't think of any cons. They are always upgrading so new features all the time.
Submitted by Liquor Palate on 05/03/2022
Saji Kadiampallil 5 stars rating.
Nish is a very knowledgeable person for his job title. I recently purchased Bottlepos pos system for my business. Nish helped me many times to get comfortable to my new system. Thank you Nish
Submitted by Saji Kadiampallil on 04/22/2022
Ryan Klingle 5 stars rating.
Divi is amazing, he helped me transition to Bottle Pos from my old software. The transition went very smoothly and the support I received from Divy and all the tech support team was top notch. I am very pleased with my experience with the whole team!
Submitted by Ryan Klingle on 04/12/2022
Deby Hallmark 5 stars rating.
I had the pleasure of working with Prishi at Bottles POS. She was wonderful. She was very polite and professional and did her job very well. She definitely deserves 5 stars.
Submitted by Deby Hallmark on 04/05/2022
mturnbow2010 5 stars rating.
As the director of the IT department for the small business, I am posting this review. My experience with POS nation has been nothing short of amazing. It is refreshing to find a company that is willing and able to not only provide a good product, but be able to support and implemented quickly, swiftly, and most importantly – professionally.
Specifically, I was impressed with our support staff member Josh. Josh performed admirably while setting up our initial process for the point-of-sale system. He is our ongoing support staff member, and we are very pleased with having him.
Submitted by Mturnbow2010 on 03/30/2022
Charles Paulk 5 stars rating.
Kyle , Saved the our world. Our system went down and we could have lost over $250,000 in inventory from the built up data base. That would have meant starting over from scratch right here before the busy holiday season. There aren't enough kind word I can say about how Kyle didn't give up . And we are so glad he didn't. Thank You Kyle from everyone at Westside Spirits.
Submitted by Charles Paulk on 11/16/2021
Krysty Fulton 5 stars rating.
I've been using POS Nation for 5 years now and feel like I've run into just about every problem possible... however, when the entire system crashed yesterday and I couldn't get into the program it was James with the Customer Support who got my system back up and running. All I can say is LIFE SAVER!!!! Thanks for your great work and it only took about 10 minutes for things to be fixed.
Submitted by Krysty Fulton on 10/19/2021
shawn thompson 5 stars rating.
I wanted to let POS know what a great staff they have in Heather. Heather assisted me with the software configuration and was very efficient and effective in doing so. She was knowledgeable, warm, friendly and very patient. She ensured that communication lines were open pre and post assistance. She is definitely one of your greatest assets.
Submitted by Shawn Thompson on 10/10/2021
Steve Raymond 5 stars rating.
Our company experienced a totally positive start up with our POS equipment. Help was a phone call away and extremely responsive. The learning curve was quick and everyone at the store became comfortable using the equipment and suffered no customer delays or issues. Great job POS.
Submitted by Steve Raymond on 08/27/2021
Clare Aspey 5 stars rating.
We, here at Kermit's Pizza, Pub & Grill recently upgraded our POS system through POS Nation. We got exactly the service we needed and would highly recommend this company to anyone looking to purchase new or upgrade their existing system. Thank you for the great service POS Nation!
Submitted by Clare Aspey on 05/04/2021
Piggly Wiggly 280 1 stars rating.
So I was looking for a POS System and came across POSNation. Did all the checks went to see other stores with the system etc and I purchased the system too. But from day 1 the service and the system have let me down! I even had to close my store down for a day because the tech support did not know what to do. They are trying to fix all the different errors etc that I am getting but we still have issues and I have customers confidence in my store. Managers have to go to directors but this process takes too long. Training is by appointment only (which aren't available for weeks) even for very small and what turns out to be a basic request. I was PRO POSNation but not after my experience with the company.
Submitted by Piggly Wiggly 280 on 03/02/2021
Frank Puzio 5 stars rating.
We are First Crush Winery on Cape Cod. We installed POS Nation in April. It has been a very positive experience. We want to thank Ian and the rest of the support team for their expertise and attention to all of our needs. Five Stars for us.
Submitted by Frank Puzio on 06/19/2020
Sharon Waters 5 stars rating.
We have used POS Nation since 2014 and are still very happy with the system and the support that we get from their Tech Group. We highly recommend this equipment to any small retail business as it is easily adaptable to any type of environment that you are running. Thank you POS Nation for being just exactly what we need for our 2 businesses!
Submitted by Sharon Waters on 03/04/2020
Armbree OfficePlus 4 stars rating.
I am in the process of starting a new business and I can certainly say that POS Nation has made this journey much easier. The purchase, delivery and set up was no problem at all. Thanks to Ryan and Josh. This is an awesome team and I definitely will recommend POS Nation to any new business.
Submitted by Armbree Officeplus on 03/04/2020
Manojkumar Patel 5 stars rating.
Johnny at POS Nation has always supplied WK Liquors, Inc with excellent service and solutions for our point of sales system. Your valued 24/7 support has not gone unnoticed. Keep up the good work.
Submitted by Manojkumar Patel on 02/28/2020
Andy Nguyen 5 stars rating.
I want to give a shout out to the Tech Team, especially Johnny. They always get me back up and running. I never have to worry about whether my issue is resolved or not. Johnny takes his time and actually makes you feel like you're not just another caller, but he actually slows down and explains what the issue is.
POS Nation Tech Support is one of the best I have ever worked with, and I know they do their best to make sure that you are satisfied with their work before they get off the call.
Submitted by Andy Nguyen on 02/27/2020
ARC RESTAURANT EQUIPMENT SUPPLY 5 stars rating.
My name is Tom Hoang and I am a manager at ARC Restaurant Supply locate in Houston. I am very new to POS Nation terminal therefore I had so many question. I been calling POS Nation for support almost everyday, I am lucky that I got Johnny on the phone most of the time. Johnny has a deep knowledge of the system, he always can resolved the issued that I have here at ARC. Most of the time the customer must called the support but for Johnny is different, he took his extra time to check back on us to ensure the business is running good or do we have any issued. For me at least, Johnny is a supervisor level not a regular tech support level. I wished we could have more support like Johnny so it could make more company run smoother. Thank you Johnny, I wish you the best and I hope you can use your expertise to help many more people just like us.
Submitted by Arc Restaurant Equipment Supply on 02/26/2020
Doug Daru 5 stars rating.
Johnny was great very Detailed and made sure everything was perfect before getting off the call. We had a register crash and Johnny had to set the replacement up from scratch.. He did a great job and was very polite. A++++ Doug Daru Whitney's Fresh Market
Submitted by Doug Daru on 02/25/2020
Lien Franklyn-Walt 5 stars rating.
Johnny from Tech Support is great to work with. He is very patient, knowledgeable and explains everything as he goes along. We have 2 point of sale stations at our business, Battlefield Laser Tag, and he was able get them to do everything needed to make our business run efficiently.
Submitted by Lien Franklyn-walt on 02/25/2020
Patrick Wurst 5 stars rating.
We purchased our POS system in the early spring of 2019 after doing a lot of research. When we were looking at POS Nation they went above and beyond. They provided us with some references to call and every one loved there system and so do we. The system is incredibly helpful with inventory and keeping organized. We can call our sales rep or tech support with any questions and they are incredibly helpful. Absolutely recommend to anyone looking for a great system.
Submitted by Patrick Wurst on 02/21/2020
