Member Reviews

Alyssa Marie 5 stars rating.

Absolutely amazing service! Debi was so helpful today.

Submitted by Alyssa Marie on 03/11/2020

Brittney Redd 2 stars rating.

The owner of this business is money hungry and doesn't care about the merchants or his employees.

Submitted by Brittney Redd on 01/05/2020

Cummings Tingleberry 1 stars rating.

Garbage Service !! After getting all our company information they denied our service, we feel because it was racial profiling. We got a great new merchant glad they did that!! BE CAREFUL DON'T GIVE INFO THEY KEEP IT.

Submitted by Cummings Tingleberry on 06/18/2019

George Schmoele 3 stars rating.

Submitted by George Schmoele on 12/05/2018

Pacific Insulation Supply 1 stars rating.

BEWARE - They freeze your account for no reason at all. Then they hold it for months while they earn interest. These guys have no reason to do what they do. And their customer service is terrible. Your put on hold for like 10 minutes then goes to voicemail. No one knows whats going on when you finally talk to a human. They make up the rules as they go along. this company is a SCAM and should not be a company at all. I have never dealt with such a crappy company in my whole business life. Stay away or they may screw you too. Negative 5,000 stars. You guys are fraudsters!

Submitted by Pacific Insulation Supply on 11/01/2018

Michael Carlborg (Big Mike) 1 stars rating.

Shady business practices, putting large transactions on hold permanently etc.. Plus they do not follow PCI compliance at all. I was desperate and accepted employment there when I shouldn't have. So I know.

Submitted by Michael Carlborg (Big Mike) on 09/13/2018

Maitha Lindberg 1 stars rating.

This is the only credit card processing company I know of that has a 4 year contract/agreement. Their platform is not as user friendly and I have been using other credit card processors (Square, Sage/Cash Practice, Authorize.net, Key Bank) for many years. I used them upon the recommendation of the Washington State Chiropractic Association. They do NOT have lower interest rates, do NOT have immediate customer service and will charge you a $395 cancellation fee. Other credit card processors do not charge a cancellation fee!

Submitted by Maitha Lindberg on 08/24/2018

Alexandra Tang 5 stars rating.

Submitted by Alexandra Tang on 01/12/2018

Peter Leonardo 5 stars rating.

James is a great guy, always looking for ways to save my company money. would highly recommend.

Submitted by Peter Leonardo on 12/05/2017

Sonny Patel 5 stars rating.

Been in business with in company for many years and have had no problems. Prompt response when there's an issue. Great customer service.

Submitted by Sonny Patel on 09/08/2017

Gerrod Walker 3 stars rating.

I had been using their credit card processing for our business since 2012. They used to have a local rep and be reliable and reachable, but in recent months many transactions would not process correctly, constant errors on their website. I was no longer under contract, I asked to terminate services and they wanted to hit me with "early termination fees" of almost $400 even though I was NOT UNDER CONTRACT! I took MONTHS to get them to terminate my services, finally I contacted my bank to put stop payments on them, then they sent me to collections even though I had written proof that we owed nothing! DO NOT DO BUSINESS WITH THEM THEY ARE CROOKED. James Dodson and Kelly Shanahan are CROOKS that will try to steal your money if you try to dare leave their services. UPDATE 21JUL2017 - I have received a refund in full of the amounts charged to our account after the termination was completed. Prolific has also refunded my early termination fee in full.

Submitted by Gerrod Walker on 07/21/2017

Ron Rhodes 5 stars rating.

My experience with Prolific has been very positive the 7 years we have been with them for our credit card processing. Their merchant rate fees are fair and their system is very reliable. My rep has always gone out of his way to try and save us money and to be sure we have the best processing experience.

Submitted by Ron Rhodes on 06/23/2017