Union POS
About Union POS
Union is the most forward-thinking hospitality POS & Customer Ordering platform designed specifically for the largest, busiest bars and restaurants. Turbocharge efficiency, reduce hiring needs, boost revenue, and create happier customers. Make every guest feel like a VIP with our customer-led experience, Union Rewards, and downloadable app experience.
Union accounts see on average a 28% increase in sales (and tips). Current staff can cover 3x more tables than normal with instant menu updates that are fully customized on-the-fly with 86 countdown management. The mobile order & pay feature provides an enhanced customer-led ordering experience at a lower cost. Overall labor hours are reduced by 10% on average with this system, while also capturing guest info to power marketing and sales more effectively. Lastly, Union has the lowest fees for card processing when compared to major competitors--3x less. Despite all of these features, the system is still easy to learn and built for simplicity and high-volume service.
Company Details
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Contact Information
Austin, Texas, 78703
United States
Union POS Reviews
Submitted by Jerry on 06/05/2024
Pathetic service
WOULD NOT Recommend.
THEY ARE CROOKS
Submitted by Jack Jones on 06/05/2024
DO NOT GET UNION
Awful service.
Pathetic quality of equipment.
Very expensive.
Terrible customer service
Additional charges for call out service.
Very sleazy
Would never recommend
Submitted by Ali Deway on 07/19/2022
Ali Deway 5 stars rating.
Great group to work with! They are problem solvers and know their products inside and out.
Submitted by Johnny Williams on 03/05/2021
Johnny Williams 5 stars rating.
Since day one, these guys have been professional, knowledgeable, communicative, and personable. As a long-time service industry worker, I can say that the intuitive nature of Union, coupled with the 24/7 live support, functionality of the system as a whole, make it a blessing for any business, large or small. Do yourself a favor, and give Union a call to see what they can do for you!
Submitted by Jimmy Williams on 03/04/2021
Jimmy Williams 5 stars rating.
We can't stress enough how happy we are with Union POS!!! The customer service from top to bottom is unparalleled. The entire system was built 100% customized to the needs of our restaurant/bar. They flew their Networking Specialist into our little hometown to personally create networking layout, install, and test everything. He showed up super early and had the entire system ready for operation by our normal dinner hours sameday. Then he waited to make sure all batch and system z's went smoothly. Plus 24/7 support from a center in Texas...NOT some far off foreign land that make simple communication the focus of the call. We have had 3 different POS systems in our venue over the years, an this isn't normal!!!! THIS IS UNION!!! We thank you, we look forward to a long and growing relationship, and we are SUPER STOKED to get TABBED OUT up and running. If you don't know what TABBED OUT is, give it a Google. Complete game changer...especially in today's environment. Oh yeah, UNION is also one of the most competitively priced systems out there.
Submitted by Kara Murray on 03/03/2021
kara Murray 5 stars rating.
We switched to UNION a few months ago and I absolutely love it! Over the years I’ve used many different POS systems and UNION is by far the most user friendly. From and employee perspective on the front of house end it’s simple, mistakes are easily fixable, and there are a lot of features I’ve never seen any other system have. As far as back of house goes from a managers perspective it’s also the easiest system I’ve ever used. Any time I need to find a report or information it is pretty easy to figure out on my own. Plus they have online “how to” videos in the manager portal if you find yourself stuck. Overall the system is pretty amazing. I also need to give a shout out to UNIONs Networking guy Noel. He helped us basically redo our entire network and wireless set up and now the internet runs perfectly on all of our different platforms. Any time I do have a question about something he responds almost immediately every time even when he’s busy with something else. Really everyone on the UNION team I’ve had to reach out to has been super helpful. Definitely recommend anyone looking to switch their pos system consider UNION and all it has to offer.
Submitted by Jimmy Stone on 02/28/2021
Jimmy Stone 5 stars rating.
We had Union installed in our bar in Seattle last year and everyone loves it. Even customers mention how nice it looks. It uses IPads so it’s just like using your phone for everything. Makes it super easy and the staff learned it quick. Great purchase!
Submitted by Kyle Adams on 02/12/2020
Kyle Adams 1 stars rating.
I purchased a Union POS and I want to return it. It's honestly the one of the worst systems I have ever used. It records sales the moment a ticket is made, not when money is taken. So, if I open a ticket one day and close it the next, it records a sale with no money one day and money with no sale the next.
It does not report credit card batches correctly. Some batches will appear in my account correctly, while most are partial batches, in no discernible order, up to 6 days after payment was taken.
The customer app which allows credit card customers to close their own tab, does not work.
There is no way to know how much cash you should have at the end of the day, unless you manually run a report at the end of EVERY day. Even then, the back office, End of Day Report, and server checkouts, do not always match.
Submitted by Art X on 02/11/2020
Art X 5 stars rating.
Makes paying the tab quick and easy. No need to wait in line. Every place should have it.
Submitted by Christi Engle on 02/07/2020
Christi Engle 5 stars rating.
I love the system! It’s lightning fast with 24/7 live support. Zero downtime and amazing tools. Great job Union! I would recommend you to any high volume bar/restaurant
Submitted by Stephanie Coulter on 01/10/2020
Stephanie Coulter 5 stars rating.
Submitted by Jennifer Teramoto on 03/07/2019
Jennifer Teramoto 1 stars rating.
Submitted by Andrew Saunders on 08/27/2018
Andrew Saunders 5 stars rating.
Love it! Super fast, easy and a great support team! Hearts
Submitted by Mr. Russell Davis on 08/22/2018
Mr. Russell Davis 5 stars rating.
This is the perfect system for high volume bar environments. It is extremely comprehensive with support like none other. I own a bar and everyone on my staff from bartenders to managers love it.
Submitted by Chip Tait on 08/18/2018
Chip Tait 5 stars rating.
As a 40-year bar/venue professional, I’ve never used a better POS system. Make it happen.
Submitted by William Ball on 12/12/2017
William Ball 5 stars rating.
Union has an amazing point of sale system - lighting fast, intuitive interface, incredible customer service and the cheapest transaction fees on the market. What more could you want?
Submitted by Charlie Bucket on 12/08/2017
