Mitchell 1
About Mitchell 1
Mitchell 1 Automotive repair software is an essential program for mechanics and car owners who want to keep their cars in top shape. The software helps users diagnose and repair cars quickly and efficiently. With Mitchell 1, users have access to a wealth of resources, including parts lookup, troubleshooting assistance, and training videos. The subscription-based service is an affordable way to keep your car in peak condition.Company Details
Tuesday: 6:30AM-4PM
Wednesday: 6:30AM-4PM
Thursday: 6:30AM-4PM
Friday: 6:30AM-4PM
Saturday: Closed
Sunday: Closed
Contact Information
San Diego, California, 92127
United States
Mitchell 1 Reviews
Submitted by Adam Rath on 03/04/2022
Adam Rath 1 stars rating.
Always issues and no one wants to talk to you about them. A little communication goes a long way.
Submitted by Johnnie Scott on 10/25/2021
Johnnie Scott 5 stars rating.
Excellent company
Submitted by Andy Fortner on 06/03/2021
Andy Fortner 1 stars rating.
We signed up to try Mitchell 1 when we hired a new service manager and dropped Identifix. We ended up not liking the service and went back to Identifix, Mitchell 1 will not drop the contract and I am now paying for two services and am very disappointed with customer service. They are charging me around $240/month for 5 years. This is a bad business stay with Identifix. It's easier to use, cheaper and a better all around product. We have had an independent dealership and service shop for 30 years. I am upset with myself that I trusted them.
Submitted by Iqbal Abdullah on 05/19/2021
Iqbal Abdullah 1 stars rating.
Awful company and a complete fraud please do yourself a favor and avoid them. They have no idea what they are doing and scare you in to staying with contracts. There social crm.is beyond a joke and doesn't work with their service system and then they have texting which again is a joke. Horrible horrible company to do business with in all and every way....wish we had never ever used them.
Submitted by Corie Caspary on 01/28/2021
Corie Caspary 1 stars rating.
Don't do it - don't sign up for anything! Terrible company - We started a SCRM program with them under a two months free, 90 day cancellation, then 14 month contract. I called my rep and cancelled within my 90 days. She no longer works there and amazingly - even though I have been repeatedly told they record ALL their phone calls - they have no record of my call. They won't give me any transcripts of those calls because they are "proprietary". They never did get my website up - they offered me a credit for the months there was no website and still refuse to cancel my contract. That I had already cancelled within my 90 days. So I am supposed to accept their apology for "the miscommunication regarding the website" but no consideration for my word that I cancelled. So $380 a month for a service that is not delivering on their promises, they refuse to cancel. I would give 0 stars if that was an option. I notice that most of the positive reviews on Google are from employees, not customers. My situation has been sent to a "contract committee", that took 3 weeks to get an answer from (though even to get that, I had to call my new rep), then it was sent to "management", today I finally get a call from what I believe was "resolution dept" they all basically told me tough luck. We have Mitchell ProDemand and Mitchell SE also for our business - we will NOT be renewing those services because of the poor treatment we have experienced. I hope this review saves someone from the headache and financial strain we have gone through. I would say I hope it helps Mitchell serve their customers better, but it just seems these big companies don't care these days.
Submitted by Peter Hildebrand on 12/30/2020
Peter Hildebrand 1 stars rating.
I will never use mitchell1 ever again, somehow they never told me if I didn't cancel in 30 days I would be locked in a one-year contract No Way Out!! I haven't used their program in months and now they send debt collectors after me!! Identifix is cheaper and no contract needed, Mitchell 1 is a big rip-off
Submitted by Braylen on 12/07/2020
Braylen 1 stars rating.
Terrible customer care. Companies that still use contracts use contracts for a reason. We used Mitchell SE for 25+ Years and are moving to new software. We have 10 months left on our contract and they do not offer any early buy outs. Companies that don't give you month to month options are the reasons new innovative companies win business. They offer superior products and know that there product will justify not having to force customers into contracts.
Submitted by Nicholas Shank on 08/03/2020
Nicholas Shank 5 stars rating.
This building is not open to the public. Mitchell1 is a good company to work for. Worked for better companies and worked for worse companies for sure. They treat you fair and let you be if you simply do your job.
Submitted by Ronnie Kvashny on 05/12/2020
Ronnie Kvashny 1 stars rating.
TOTAL SCAM....DONT WASTE YOUR TIME.TERRIBLE CUSTOMER SERVICE.THEY WONT LET YOU OUT OF THE CONTRACT EVEN THOUGH YOU DONT USE IT.THEY WOULD NOT TALK TO ME OR TRY TO NEGOTIATE.SENDING THEIR ATTORNEYS AFTER LITTLE OLE ME......BE WARNED.....
Submitted by Yobert Mirzapour on 12/19/2019
yobert mirzapour 1 stars rating.
The salesman came to my business I was dealing with Identifix Direct Hit no problem cheaper and better more options they end up selling me mitchell1 for $197 a month then they called us for something called CRM advertisement and management and all other things that we don't need we said we don't want it they told us is 3 months 90 days free tryout you don't keep it no commitment next thing we know they're super wiser charge us $379 with our authorization for no reason we called back the insist they have contract when they did not have any contract now they're playing around with our original sign in with mitchell1 and they're shutting down the repairs today we decide to stop dealing with this company and take them to court be very careful they will walk in with smile don't trust that face stay with your All Data or Identifix you'll be glad you don't need to deal with cheaters Liars game players
Submitted by Carmen Johnson on 07/26/2019
Carmen Johnson 5 stars rating.
Great company. Great place to work.
Submitted by Ed Farraj on 03/20/2019
Ed Farraj 1 stars rating.
Worst Customer service to deal with .
i Have been in customer service all my live, it is incurable how poorly the deal with their customers.
Submitted by Alfred Bradley on 08/29/2018
Alfred Bradley 5 stars rating.
Very nice office and customer service.
Submitted by Edward Then on 05/30/2018
Edward Then 1 stars rating.
Bad Experience. Felt like I was tricked into 178.00 per month fee for access to info. BEWARE OF FREE TRIAL TRICKERY!!! No help from Mitchell after the fact. Not a good business partner. Try IDENTIFIX a company who treats customers fair.
Submitted by Von Vanta on 02/05/2018
Von Vanta 5 stars rating.
Awesome place to work
Submitted by David Ballard on 01/11/2018
David Ballard 1 stars rating.
extremely negative experience dealing with this company
Submitted by JackthSnitch Movie on 12/11/2017
JackthSnitch Movie 1 stars rating.
Never recieved software and just recieved an 800 dollar bill for something that hasn't even been installed on my pc because I don't have it. I'd precer to give my attorney 800 to dispute this.
Submitted by Dustin Nieder on 12/09/2017
Dustin Nieder 5 stars rating.
Had an interview here. Seems like a pretty decent place. Its so far from the 15 though, over 5 miles East.
Submitted by Juawayne Kettler on 09/11/2017
Juawayne Kettler 5 stars rating.
The employees are a happy lot. I have lunch with my sweetheart at least once a week and everyone is friendly.
Submitted by ERIC Bell on 08/11/2017
ERIC Bell 4 stars rating.
I work here!! lol
Submitted by Bernard Lofton Jr. on 05/03/2017
Bernard Lofton jr. 5 stars rating.
One of best companies to work for
Submitted by Gregg Swartz on 12/02/2016
Gregg Swartz 1 stars rating.
after 1 week i no longer wanted the service and closed it only to find out they did not close it and was left paying for the entire year!!
Submitted by Andrew Lioacono on 10/28/2016
Andrew Lioacono 1 stars rating.
BUYER BEWARE! Sneaky Free Trial Scam! - Mitchell 1 contacted us about their FREE trial offer. The software was about $350 a month and we felt we could purchase a new service manual every month at that price. THEY SAID "please try it...we would like it!" We gave them a chance, had to give them credit card to hold because they couldn't give us the free trial unless they had a CC on file, they were sure we would want it. We didn't like it, so we quit using it after the trial, one of the guys I think tried to use it one more time but couldn't find what he wanted. We didn't think much more about it until my wife saw the CC transactions coming out, they billed us over a $1,000 worth of usage even though we weren't using it. We told them to cancel it and they told us we were in a one year contract. They had us sign a free trial agreement, but they didn't say it was going to automatically roll over into a charge without letting us know. Mitchell 1, aka, "Mitchell Repair Information Company" is a Snap-On Tools company, I purchased Snap-On Tools my whole life and am still buying them, I didn't think I had anything to worry about from them but unfortunately, GREED gets the best of us all.
P.S. Search BBB for "Mitchell Repair Information Company"...numerous complains, all similar to our experience. Wish we did that first!
Submitted by Mario Garcia on 06/21/2016
Mario Garcia 1 stars rating.
DON'T waste your money and time! The sales representative asked us to sign an agreement so we can get a one month trial, then they refused to cancel our agreement after a month trial. After numerous conversations with them they still would not let us out of the contract. Long story short, we've got an email from a Credit Mediators company 7 months later saying that we owe Mitchell money. In other words, we ended up paying money for the services we haven't been using. They have very sneaky customer service.
Submitted by Mike Prouse on 02/16/2016
Mike Prouse 1 stars rating.
What a disappointing experience it has been dealing with this company. The sales people sold as on their Management system software. We tried it for 4 months the program just did not work for our application. We are a used car dealer. After many conversations with Michell1 and them not having any way to resolve our issues they still would not let us out of the contract. Very disappointed in the way they handle the situation.
