Motionsoft
About Motionsoft
Motionsoft is a software and service provider for health and wellness facilities. They offer membership management and payment solutions to the health and fitness industries, including gyms, hospitals, corporations, universities, hotels, and spas.
According to Motionsoft, their customers include some of the best brands in fitness, including Golds Gym International, Equinox Fitness, Blink Fitness, and Town Sports International. The Motionsoft club software uses modern cloud technology, so you don’t have to worry about managing software on computer systems at your business.
As long as you have an internet connection, the software allows you to manage memberships from anywhere. The software comes with everything you need to operate a club with accounts receivable, a point of sale, payment processing, and payroll.
Company Details
Monday: 9AM-5:30PM
Tuesday: 9AM-5:30PM
Wednesday: 9AM-5:30PM
Thursday: 9AM-5:30PM
Friday: 9AM-5:30PM
Saturday: Closed
Contact Information
Rockville, Maryland, 20852
United States
Motionsoft Reviews
Submitted by Garrett Handley on 06/02/2021
Garrett Handley 1 stars rating.
Worst customer service. Couldn't get worse, honestly. Renewing contracts without notice. No one who you speak to knows anything. Stay far away from this company.
Submitted by James Appel on 02/08/2021
James Appel 1 stars rating.
The have not been able to help us resolve numerous issues and I feel they have gone out of business
Submitted by Austin Prescott on 02/14/2020
Austin Prescott 1 stars rating.
Had a phone meeting, we asked them a simple question and they had problems answering that question. They where not prepared and called at the wrong time. On the wrong business site. Very unprofessional
Submitted by Gabriela Valdés on 07/21/2019
Gabriela Valdés 5 stars rating.
Submitted by Quentin Rogers on 03/03/2019
Quentin Rogers 5 stars rating.
Submitted by Prashant Mayani on 03/21/2018
Prashant Mayani 5 stars rating.
Nice company. Employees are good, friendly and knowledged. They are the best in their respective fields.
Submitted by Jessica Hebron on 02/23/2018
Jessica Hebron 5 stars rating.
Submitted by Fitman Corp on 10/24/2017
Fitman Corp 5 stars rating.
Been using Motionsoft for several years and have gone through all their upgrades. Great people, great service. 30+ years and this is the Best billing and club management software we have ever used
Submitted by James Bas on 09/13/2017
James Bas 5 stars rating.
Motionsoft is a great company. The club management software is regularly updated with features that allow a smooth sail for all of your business needs. The customer service representatives are very friendly and knowledgeable. They are honest about their work, and if they don't know or understand a particular issue, they reach out to the developers to provide better service to their customers. I will continue to use Motionsoft as my provider for my business solutions, as they provide the best solutions for all club management services.
Submitted by RTR TDE on 08/18/2017
RTR TDE 1 stars rating.
I am the owner of 5 health clubs in central and north Alabama. After several years of using Motionsoft at the suggestion of our former Operations Manager, due to many service/non-service issues we decided to move in another direction. Motionsoft has been very difficult to work with throughout this transition. They held over $24,000 from our draft to cover "potential" chargebacks. The agreement we signed stated that they would hold a "reasonable" amount of funds for a 90 day period to cover these potential chargebacks when cancelling their service. Our 90 day average for chargebacks has averaged a little over $4700 for a 90 day period. It would be "reasonable" for them to add 25-50% to this figure. In stead, they are holding over $24,000 to strong-arm my business. STAY AWAY from this company!! Bad business and vindictive attitude towards their customers who cancel due to poor service.
Submitted by Adam Galey on 08/17/2017
Adam Galey 1 stars rating.
Find another vendor. We’ve had the most horrid experience with Motionsoft. In our honest opinion, their gym management software is dated and reporting is lousy. We were also using their Full-Service BOSS and discovered that, for several months, live calls were not being made to our members. Always being reassured by them that call lists were going out to the team – did not happen. Make sure you get proof via dated, recorded calls on a regular basis.
They missed sending out our draft on more than one occasion – which left balances on our member accounts. Members were not able to gain access to the club, being a 24-hour facility, due to balances showing on their accounts. This month, they messed up our draft again by billing hundreds of members in advance. We had several cancellations because of this.
Emails to the company frequently go unanswered.
Needless to say, we are in process of moving to another vendor. Little tip, make sure you get them to define, in the termination portion of your agreement, what they consider to be a “reasonable reserve” to hold for 90-days. Get this, our 90-day history of charge-backs/returns was multiplied by 5 to get to what they deem to be a reasonable reserve. They even included instant returns such as “account closed” and “insufficient funds” when determining the figure. That is not an industry standard and most would agree that taking a 90-day average and adding in an extra 25%-50% cushion would be reasonable.
I could go on and on.
